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New and Revised Policies

AU Medical Center New and Revised Policies

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MARCH 2021


  • The purpose of this policy is to ensure proper documentation of clinical services when the billing provider has elected to use a medical scribe for documentation assistance. This policy applies to medical record information maintained as part of AUMC鈥檚 legal health record and to all employees/agents of AUMC, including faculty, staff, students, volunteers and personnel providing services under written agreement.

    AUMC allows the use of medical scribes, as defined in this policy, to document in the patient鈥檚 medical record within the parameters set forth in this policy. Scribed documentation must be clearly labeled as such and include the names of the scribe and provider of the service.

    A scribe cannot act independently or attend to the patient in any clinical capacity. They must not interject their own observations or impressions, but should simply document the practitioner鈥檚 conversation and/or activities.

    The provider is ultimately responsible for all documentation and must verify that the scribed note accurately reflects the condition of the patient and service provided. Scribed documentation must comply with all policies, regulatory standards, and payer requirements.

    Approved: 03/01/2021


  • AU Health System (鈥淎UHS鈥) is required to retain certain records for specified periods according to state and federal law. In order to maintain compliance with the document retention requirements for healthcare providers this policy will provide the guidelines necessary for adherence to these regulations.

    Approved: 03/01/2021

APPROVED IN FEBRUARY 2021


  • AU Health System is committed to conducting business in compliance with all applicable laws, regulations and applicable policies. AU Health has adopted this policy to outline the security measures required to protect electronic information systems and related equipment from unauthorized access upon disposal and transfer.

    Regulated information is required to be permanently rendered unrecoverable from all forms of media before it is disposed or reused. This is to prevent recovery of data by unauthorized sources. AU Health will render information unrecoverable in compliance with the NIST Special Publication 800-88 鈥淕uidelines for Media Sanitization.鈥

    Media is to be stored in a secure location prior to destruction.
    Approved: 02/10/2021


  • It is the responsibility of AU Health System (AUHS) workforce, contractors, vendors and agents who have been granted remote access privileges to AUHS鈥檚 network infrastructure to ensure that their remote access connection is given the same consideration as the user鈥檚 on-site connection to AUHS鈥檚 network. Remote access to confidential/regulated data (ex. protected health information (PHI), personally identifiable information (PII)) is only granted to authorized users based on role within the organization and must connect using AUHS鈥檚 approved standard(s) for secure data transmission.

    The purpose of this policy is to define requirements for connecting to AUHS鈥檚 network from any remote host. These requirements are designed to minimize the potential exposure to AUHS from damages that may result from unauthorized use of institutional resources. Damages include the loss and/or potential exposure of sensitive or confidential data, intellectual property, damage to public image, damage to critical internal systems, etc.
    Approved 02/10/2021


  • All workforce members must complete privacy and security training that includes information about permitted uses and disclosures of protected health information (PHI), safeguarding PHI, and breaches.
    Approved: 02/10/2021


  • AU Health must refrain from intimidation, threats, coercion, discrimination, or other retaliatory action against any individual for the exercise by the individual of Privacy Rule rights or for participation in privacy complaints and investigations.
    Approved 02/10/2021


  • The Medical Staff Office coordinates the credentialing process of all prospective members to the medical staff that provide specific patient care services in AU Medical Center, Children鈥檚 Hospital of Georgia and AU Health System Clinical Facilities. Collection of all application forms and supporting documentation, verification of all required credentials, maintenance of a credentialing database system, and communication are handled by the Medical Staff Office. This office supports the Credentials Committee review and recommendations for appointment/reappointment and privileging in each hospital and clinics within the healthcare system. The Medical Staff Office does not sub-delegate any credentialing functions to an outside source. The recommendations of the hospital Credentials Committee and Medical Executive Committee (MEC) are reported to the Board of Directors (Governing Body). Therefore, in order for there to be uniformity of credentials documentation and information and to reduce the burden of overseeing the application process, all credentialing information will be shared within AU Health System to include AU Medical Center, Children鈥檚 Hospital of Georgia, AU Medical Associates and any AU Health Clinics. Credentialing information is peer review protected and all new members of peer review committees (such as Credentials Committee, Medical Executive Committee, PI Peer Review) will be oriented to the confidentiality process and will sign a confidentiality agreement. All information obtained during the initial and re-credentialing process is confidential. PHI is not used in the credentialing process but if submitted with the application, this information is destroyed, returned or blinded.
    Approved: 02/10/2021


  • The purpose of this policy is to attempt to simplify the former AND/DNR/DNI Policy and to refrain from the use of multiple resuscitative subspecies, specifically Do Not Intubate. The AND/DNR directive should be defined as the patient's request not to be resuscitated by any means. The AND with comfort should be an addition that allows the patient to be cared for in a palliative care or hospice setting.
    Approved: 02/10/2021


  • There are no proven or FDA-approved treatments for COVID-19. The data contained in this document provides guidance based on available information to date regarding possible and investigational treatments. Caution is advised, as there are either no data or very limited data for efficacy for COVID- 19. These guidelines do not replace clinical judgment.

    As appropriate, these recommendations will be updated frequently to include new or emerging data. For clarifications or approval, please consult Infectious Diseases.
    Approved: 02/03/2021


  • It is the policy of AU Health Hospitals and Clinics to assist with ambulance arrangements for discharge purposes when medically required.

    To establish procedures for requesting ambulance services for AU Health patients and define hospital policy regarding financial responsibility for such services. This policy applies to all AU Health employees involved in ambulance arrangements for discharge purposes when medically required.
    Approved: 02/03/2021


  • The hospitals and clinics monitor refrigerators and freezers daily (with the exception of staff refrigerators) to ensure the temperature of refrigerators and freezers are within the appropriate range and that refrigerated or frozen foods are stored safely. Refrigerators and freezers will be cleaned in accordance with this policy.
    Approved: 02/03/2021


  • The purpose of this policy is to establish a credentialing mechanism for Licensed Independent Practitioners鈥 (LIPs) use of electronic diagnosis or therapies to provide or support clinical care at a distance. This can include either total or shared responsibility for patient care.

    Telemedicine services must be provided by credentialed members of the medical staff. Relevant quality assurance data must be shared between the originating and distant sites. If the LIP provides a second opinion, he or she does not need privileges.
    Approved: 02/03/2021


  • The Maximum Surgical Blood Ordering Schedule (MSBOS) defines the appropriate blood component order needed to meet the needs of the majority of patients undergoing a specific surgical procedure. The MSBOS will be used to determine the number of units reserved for surgical patients for elective operative cases in lieu of rote blood orders. Surgeons or anesthesiologists may individualize specific requests and override the system to accommodate special patient circumstances.

    A MSBOS will facilitate better management of the blood bank inventory and utilization of blood components. Units that are allocated unnecessarily for a planned surgery are not available for another patient. This necessitates maintenance of an inflated inventory to ensure adequate blood supply in emergent cases. The shelf life of a unit decreases each time a unit is held or cross matched for a patient who does not use it, leading to wastage of this precious commodity. Use of the MSBOS will allow better control of inventory and will enhance effective blood component utilization.
    Approved: 02/03/2021


  • This document establishes a uniform approach to rendering a diagnosis of death based on failure of brain function for infants and children. This has been referred to as brain death, but must be understood to be no different than a diagnosis of death made by other criteria.

    Death by brain criteria is defined under Georgia state law as the total and irreversible cessation of spontaneous brain functions, in which further attempts of resuscitation or continued supportive maintenance would not be successful in restoring such function. Stated more simply, brain death is the irreversible loss of all function of the brain, including the brainstem. A patient determined to be brain dead is legally and clinically dead.
    Approved: 02/03/2021

APPROVED IN JANUARY 2021


  • Eligible employees who serve as an organ donor for the purpose of transplantation shall receive a Paid Leave of absence of up to thirty (30) consecutive working days in a calendar year. Employees who serve as a bone marrow donor for the purpose of transplantation shall receive a Paid Leave of absence of up to seven (7) consecutive working days in a calendar year. Paid Leave is not Paid Time Off (PTO) hours, but rather additional hours the organization will provide as continuing income for the employee based on the event and policy guidelines.

    The Living Organ Donor Leave Program shall apply only to an employee who actually donates an organ or marrow and who presents to the appropriate supervisor a statement from a licensed medical practitioner or hospital administrator that the employee is making an organ or marrow donation.
    Approved: 01/04/2021


  • To provide a procedure for the tracking and reporting of hours worked and leave taken for AUHS entity employees utilizing the Automated Time and Attendance System.
    Approved: 01/04/2021


  • The purpose of this policy is to establish guidelines for the use of cameras and video recording devices and to protect the privacy and security of patients and their confidential information.
    Approved: 01/04/2021


  • It is the policy of AU Health to grant scheduled/approved time off in instances where compelling reasons and circumstances require an employee鈥檚 absence to attend to civic responsibilities.
    Approved: 01/04/2021


  • AU Health may use protected health information (PHI) to create de-identified information, that is, information that has been stripped of any elements that may identify the patient, relatives, employers, and household members of the patient, such as name, birthdate, or Social Security number. AU Health may disclose properly de-identified information for any purpose.

    There are two acceptable methods for creating de-identified information: the "Safe Harbor Method" and the Expert Determination Method. Properly de-identified information is no longer subject to the Privacy Rule.

    AU Health may use PHI to create a limited data set (LDS) for research, public health, or health care operations (of AU Health) purposes. AU Health may disclose a LDS to a data recipient who has entered into a data use agreement (DUA) provided that the purpose of DUA is for research, public health, or health care operations of AU Health.

    AU Health may disclose PHI to a business associate, after executing a business associate agreement (BAA), to create de-identified information or to create a LDS. Approved: 01/04/2021


  • The purpose of this policy is to describe the designated record set that is subject to patients鈥 requests to exercise certain privacy rights.
    Approved: 01/04/2021


  • AU Health has designated a Privacy Officer and defined the Privacy Officer鈥檚 job responsibilities pursuant to s. 164.530(a) (1) of the HIPAA Privacy Rule.
    Approved: 01/04/2021


  • It is the policy of 51吃瓜黑料曝料 Health System (AUHS) and its tax-exempt subsidiaries and affiliates specifically 51吃瓜黑料曝料 Medical Associates, 51吃瓜黑料曝料 Medical Center, 51吃瓜黑料曝料 Children鈥檚 Hospital of Georgia, Georgia Cancer Center, Roosevelt Warm Springs Long Term Acute Care Hospital, and Roosevelt Warm Springs Inpatient Rehabilitation Hospital (collectively, "51吃瓜黑料曝料 Health") to provide medically necessary health care services to all patients without regard to the patient鈥檚 ability of pay, at each applicable 51吃瓜黑料曝料 Health location (as defined below). This Policy is consistent with 51吃瓜黑料曝料 Health鈥檚 values of patient-family centered care (PFCC), respect and compassion, quality and education, and financial stewardship. 51吃瓜黑料曝料 Health also provides, without discrimination, care for Emergency Medical Conditions (as defined below) to individuals without regard to such individual鈥檚 eligibility for Financial Assistance, as more specifically set forth in 51吃瓜黑料曝料 Health鈥檚 separate Emergency Medical Treatment & Labor Act (EMTALA) Policy #177, a copy of which can be obtained free of charge from any one of the sources or locations listed in Section III. K. of this Policy.

    The purpose of this Policy are to (a) set forth eligibility criteria for receiving Financial Assistance; (b) outline circumstances and criteria under which each location of 51吃瓜黑料曝料 Health and Provider will provide free or discounted care for Eligible Services to eligible patients who are Uninsured, Underinsured, or otherwise considered unable to pay for such services, (c) set forth the basis and methods of calculation for charging any discounted amounts to such patients, and (d) state the measures that 51吃瓜黑料曝料 Health will undertake to widely publicize this Policy within the communities to be served by 51吃瓜黑料曝料 Health. 51吃瓜黑料曝料 Health expects that patients will comply fully with the terms of this Policy in the determination of their eligibility for, and any receipt of, Financial Assistance and discounts. 51吃瓜黑料曝料 Health further expects its patients to apply for Medicaid and other governmental program assistance when appropriate, and to pursue any payments from third parties who may be liable to pay for the patient鈥檚 care as the result of personal injury or similar claims. 51吃瓜黑料曝料 Health also encourages individuals to obtain health insurance to the extent such individuals are financially able to do so. Approved: 01/04/2021


  • The Fair Labor Standards Act (FLSA) requires nonexempt employees be paid at least the minimum wage for 鈥渉ours worked鈥 and be paid overtime wages for 鈥渉ours worked鈥 in excess of forty(40) during any workweek. Broadly defined, "hours worked" includes any time an employee is required to be at work or on duty, is under the employer鈥檚 control, or is performing activities which are primarily of benefit to the employer.
    Approved: 01/04/2021


  • Basic standards must be met when using or disclosing protected health information (PHI) to protect individuals鈥 rights to privacy, adhere to state and federal laws addressing the privacy and security of individually identifiable health information, and to allow necessary access for individual care and health care operations.
    Approved: 01/04/2021


  • The minimum necessary standard, a key protection of the HIPAA Privacy Rule, is derived from confidentiality codes and practices in common use today. It is based on sound current practice that protected health information (PHI) should not be used or disclosed when it is not necessary to satisfy a particular purpose or carry out a function. 51吃瓜黑料曝料 Health (AU Health) must ensure reasonable steps are taken to limit PHI to the minimum necessary to accomplish the intended purpose of the use or disclosure.
    Approved: 01/04/2021


  • AU Medical Center (AUMC) provides medically necessary care in the appropriate Patient Status. The Condition Code 44 Process outlines the steps and communication guidelines to change a Medicare Beneficiary Patient Status from Inpatient to Outpatient Observation under the guidance of the AUMC鈥檚 Utilization Review Committee overseeing the Utilization Review plan and process in accordance with the Centers for Medicare and Medicaid Services (CMS) regulations that set out the hospital鈥檚 conditions of participation (CoP) for Utilization Review.
    Approved: 01/04/2021


  • Patients have the right to request an amendment to their protected health information (PHI) in the designated record set for as long as the information is maintained in a designated record set.
    Approved: 01/04/2021


  • When maintaining, using or disclosing individually identifiable health information (or when requesting individually identifiable health information from other health care providers, health plans and health care clearinghouses), the 51吃瓜黑料曝料 Health (AU Health) will make reasonable efforts to safeguard protected health information (PHI) to minimize the potential for unauthorized access, use or disclosure of PHI under its jurisdiction. To do so, the AU Health has in place appropriate administrative, technical, and physical safeguards to protect the privacy of PHI that augment established security safeguards. Approved: 01/04/2021


  • This policy holds staff accountable to Patient- and Family-Centered practice鈥攖he work we do, the way we perform, how we treat one another and the outcomes we achieve. The intent of this policy is to consolidate these many efforts and expectations into a single reference document
    Approved: 01/04/2021

  •  
    AU Health may use and disclose PHI to friends, family, or others involved in the care of the patient, payment for care, and for notification purposes. 
    Approved: 01/04/2021

  •  
    Prior to disclosing protected health information (PHI), AU Health must verify the identity and authority of individuals requesting PHI when the identity and authority is not known. 
    Approved: 01/04/2021

  •  
    This policy exists to provide staff with guidelines to promote patient safety and evidence-based practice for the ordering, preparation, administration and monitoring of parenteral nutrition. This policy applies to all parenteral nutrition orders requested by all patient care services (i.e., adult, pediatric, neonatal) and will be used in conjunction with guidelines established and approved by the Pharmacy and Therapeutics (P&T) Committee for parenteral nutrition.
    Approved: 01/19/2021


  • It is AU Medical Center鈥檚 (AUMC) policy to establish a multidisciplinary approach to prevent falls and reduce risk of injury from falls. This policy will outline the AUMC Falls Prevention and Management Program to include establishment of procedures to assess fall risk, implementation of fall reduction strategies and description of documentation procedures and post-fall management. 

    An AUMC chartered committee entitled 鈥淔alls Prevention and Management Committee鈥 will

    • Define goals of the Falls Prevention and Management Program
    • Define Quality Assurance and Performance Improvement (QAPI) projects surrounding falls
    • Review and revise intervention strategies based on QAPI data
    • Define reporting structure
    • Review this policy and the Falls Management and Prevention Program annually
    • Provide semi-annual reporting to Quality and Safety Operations Committee

    Approved: 01/19/2021

  •  
    This policy exists to promote patient safety and high quality patient care by delineating guidelines for the safe administration of medications. Medications are administered in compliance with federal and state laws, standards of professional practice and hospital policies by authorized and qualified personnel (including but not limited to licensed independent practitioners, licensed practical nurses, registered nurses, respiratory therapists, paramedics, pharmacists and physical therapists within their scope) who have been deemed competent to administer medications to patients as well as those individuals under the supervision of authorized and qualified personnel. 
    Approved: 01/19/2021

APPROVED IN NOVEMBER 2020


  • An annual influenza vaccine is required for:

    • All AUMC employees, including leased and contracted employees
    • Volunteers
    • Students
    • Vendors
    • All 51吃瓜黑料曝料 and AU Medical Associates (AUMA) employees who work in the hospital and clinics (see Rules and Regulations for details regarding AUMC Medical Staff requirements)
    • All contractors entering an AU Health facility will be required to show proof of current influenza vaccination or may receive a vaccination in the Employee Health and Wellness section of Human Resources for a fee.

    Exemptions will be accepted for:

    • Medical contraindications to influenza immunization (i.e., documented history of Guillain-Barre)
    • Documented contraindication to the egg-free influenza vaccine
    • Documented religious objection

    Approved: 11/19/2020

APPROVED IN OCTOBER 2020


  • All requests from outlying hospitals for transfer of patients to AU Medical Center (AUMC) are managed in accordance with the Emergency Medical Treatment and Labor Act (EMTALA), 42 U.S.C., Section 1395, all applicable Federal regulations and interpretive guidelines promulgated thereafter, and/or the tenets of this policy.

    All transfer requests are managed by the AUMC Transfer Center or AUMC Emergency Communications Center (ECC), both available at 706-721-5600. The Transfer Center and ECC are staffed 24 hours per day, seven (7) days a week.

    AUMC does not determine a patient's stability for transfer. The transferring physician does.

    Transfer Center and ECC calls include Attending Physician to Attending Physician discussions regarding referrals for care, e.g., inpatient, procedures, consults, inquiries, etc.

    Transfer Center and ECC calls are recorded for quality assurance and training purposes.
    Approved: 10/02/2020

  • Medical Staff Code of Professional Conduct Policy (v3), #405
    The purpose of this Code of Professional Conduct is to promote a culture of safety. This Code will emphasize the necessity for all individuals working in AU Medical Center (AUMC) to treat others with courtesy, respect, and dignity; and to conduct oneself in a professional and cooperative manner. To that end, Medical Staff and Allied Health Practitioners hereafter referred to collectively as 鈥榩ractitioners鈥 must conduct themselves in a professional and cooperative manner.

    Additionally, this Code protects individuals from behavior that does not meet these standards. A culture of patient safety requires all practitioners to conduct themselves and their activities in a manner that supports the mission and values of AUMC and enables the delivery of quality, efficient patient care.

    Behaviors which undermine a culture of safety may be intentional or unintentional and ultimately result in disruption. Disruptive behavior may be a single egregious incident, or a continuation of behavior, so unacceptable as to require immediate disciplinary action. Therefore, nothing in this policy precludes immediate referral to the Chief of Staff of the Medical Staff, Clinical Service Chief and Chief Medical Officer (CMO) for action under AUMC鈥檚 Medical Staff Bylaws. This policy shall not preclude the application of necessary actions to ensure a safe working environment or to prevent unlawful conduct in the hospital or clinics.

    The Medical Staff Office and medical staff leadership shall promote awareness of this policy among
    practitioners and the hospital community by the following efforts:

    1. Sponsoring or supporting education programs on acceptable behaviors and behaviors that undermine a culture of safety;
    2. Disseminating this policy to all current practitioners upon the adoption of the policy and to all new practitioners upon joining AUMC;
    3. Acknowledging practitioners who demonstrate acceptable behaviors and support a culture of
    4. Assisting practitioners with unacceptable or behaviors that undermine a culture of safety to obtain education, behavior modification or other treatment to prevent further incidents or violations.

    Approved: 10/20/2020

APPROVED IN SEPTEMBER 2020


  • This policy identifies MRI safety guidelines for patients, MRI personnel, and non-MRI personnel as well as addresses maintaining a MRI safe environment.
    Approved: 09/10/2020


  • This policy is intended to provide guidelines for OB Care Providers and affected Nursing Staff as to which placentas should be sent to Pathology for further examination. Placental examination can identify intrauterine events that can affect the neonate, can make providers aware of information that can improve management of subsequent pregnancies and assess factors contributing to a poor neonatal outcome.
    Approved: 09/10/2020


  • This policy provides a process that addresses the patient鈥檚 need for continuing care, treatment, and services after discharge or transfer.  AUMC staff will work closely with the patient/patient鈥檚 representative and appropriate community agencies to ensure continuity of care is addressed and regulatory requirements are met.  Each patient admitted to AUM will have an individualized evaluation of continuing care needs following discharge from the hospital.
    Approved: 09/16/2020

APPROVED IN AUGUST 2020

  •  
    Staff working with newborn infants and families in the inpatient setting will safely and appropriately identify newborn infants with their mother and an identified significant other. All infants will be identified under the mother鈥檚 first and last name. 
    Approved: 08/03/2020

  •  
    This policy defines the delivery and billing requirements for Hospital Issued Notices of Non-coverage (HINNs) for inpatient services not covered by Medicare fee-for-service or other third party insurance plans. It identifies those inpatient situations where admissions (in whole or part) fail to meet Medicare鈥檚 or other third party insurance plans鈥 coverage guidelines prior to the admission (or additional days during a continuous stay). It also identifies those inpatient situations generally covered under Part A where specific, severable services requested fail to meet Medicare鈥檚 coverage guidelines prior to the provision of specific services. This policy provides prior notice to beneficiaries of potential financial liability in the interest of fairness and responsible customer service. It assigns financial liability to beneficiaries by providing prior notice of potential liability. 
    Approved: 08/11/2020

  •  
    The purpose of this policy is to maintain employee personnel files for present and past employees in order to document employment-related decisions and comply with state and federal record keeping and reporting requirements. 
    Approved: 08/11/2020

  •  
    To communicate the appropriate procedures for the submission, review, approval and procurement of capital equipment. 
    Approved: 08/11/2020

  •  
    AU Health must provide a process for individuals to make complaints concerning policies and procedures required by HIPAA, its compliance with such policies and procedures, or the requirements of HIPAA. AU Health will receive complaints from individuals without threat of retaliation, and will cooperate with the Secretary if the Secretary undertakes an investigation or compliance review of AU Health鈥檚 policies, procedures, or practices. AU Health will document all complaints received, and the disposition of complaints, if any. 
    Approved: 08/11/2020

  •  
    Hospitals are required to deliver the Important Message from Medicare (IMM), CMS 10065-IM to all Medicare beneficiaries (Original Medicare beneficiaries and Medicare Advantage plan enrollees) who are hospital inpatients. The IMM informs hospitalized inpatient beneficiaries of their hospital discharge appeal rights. Beneficiaries who choose to appeal a discharge decision must receive the Detailed Notice of Discharge (DND) from the hospital or their Medicare Advantage plan, if applicable. These requirements were published in a final rule, CMS-4105-F: Notification of Hospital Discharge Appeal Rights, which became effective on July 2, 2007. It also applies even if Medicare is a secondary payer. The regulation applies to hospitals and critical access hospitals, but not to swing bed patients or lower level of care patients (such as rehab). 
    Approved: 08/11/2020

  •  
    AU Health will obtain informed consent for all patients (for pediatric patients, see below III A.3) regarding any surgical or diagnostic procedure involving material risks. The primary purpose of the informed consent process for surgical services is to ensure that the patient, or the patient鈥檚 representative, is provided information necessary to enable him/her to evaluate a proposed surgery before agreeing to the surgery. Typically, this information would include potential short- and longer term risks and benefits to the patient of the proposed intervention, including the likelihood of each, based on the available clinical evidence, as informed by the responsible practitioner鈥檚 professional judgment. Informed consent must be obtained, and the informed consent form must be placed in the patient鈥檚 medical record, prior to surgery, except in the case of emergency surgery. 
    Approved: 08/11/2020

  •  
    This policy is to establish the AU Health System and AU Medical Center (AUMC) formal complaint/grievance resolution process. The patient and/or the patient鈥檚 representative have the right to have their complaints reviewed by the health system. The goal of this policy is to define the means by which complaints and grievances are addressed and to provide a process to deal with patient and/or patient鈥檚 representative complaints and grievances in a fair, timely, and consistent manner.

    AU Health believes that patients and their families should receive care in a patient- and family-centered environment and every effort is made to ensure that all patient experiences at AUMC are positive. In order to accomplish this goal, the organization must provide a platform for effective dialogue to occur. The patient and/or patient鈥檚 representative have the right to express complaints or grievances without coercion, discrimination or reprisal. 
    Approved: 08/11/2020

  •  
    AU Health System is committed to improve the quality and safety of patient care through the following:

    • Identification and evaluation of errors, near misses or hazardous/unsafe conditions that are a threat to patient safety or have the potential to result in patient harm
    • To improve systems and processes
    • To foster a culture of safety and learning across the organization by openly discussing patient safety at all levels.

    Approved: 08/11/2020

  •  
    The retention time of medical record information is determined by AU Medical Center based on law or regulation, and on its use for patient care, treatment, and services, legal, research, operational purposes, and educational activities. AU Medical Center鈥檚 legal health record will be retained a minimum of 50 years 
    Approved: 08/11/20

  •  
    An unpaid personal leave of absence may be granted upon request to regular full and part-time employees for important pressing needs, at the discretion of the manager. This type of leave also includes the time off given to any employee with an illness/injury or to those who are pregnant but do not meet the eligibility criteria for Family Medical Leave (See FMLA Policy). 
    Approved: 08/11/2020

  •  
    AU Health recognizes the value of our employees and is committed to their retention even when injuries or illnesses intervene and limit their ability to work. The purpose of this program is to provide assistance for employees who are temporarily unable to perform some or all of their regular job duties and responsibilities because of an injury or illness and to return them to productive work in a safe and timely manner. 
    Approved: 08/11/2020

  •  
    It is the policy of AU Health System to provide a uniform policy for the administration of extra duty pay for employees working outside of their home department. 
    Approved: 08/11/2020 

  •  
    The Critical Staffing Incentive Program is structured to provide a pay differential for additional hours worked due to critical staffing needs. The number of personnel budgeted for patient care units are based on average daily census and hours per patient day (HPPD) based upon benchmarking. The number of personnel needed for patient care on a daily basis is based on actual patient volume, recommended HPPD, unit activities, patient acuity, staffing expertise, etc. During prolonged periods when the patient volume or workload exceeds budgeted numbers, and / or the budgeted personnel numbers fall short of actual need, Critical Staffing Incentive (CSI) pay may be implemented. 
    Approved: 08/11/2020

  •  
    This policy exists to provide staff with guidelines to promote patient safety and evidence-based practice for the ordering, preparation, administration and monitoring of parenteral nutrition. This policy applies to all parenteral nutrition orders requested by all patient care services (i.e., adult, pediatric, neonatal) and will be used in conjunction with guidelines established and approved by the Pharmacy and Therapeutics (P&T) Committee for parenteral nutrition. 
    Approved: 08/17/2020

  •  
    The purpose of this policy is to define the program for working from an alternate location (also known as teleworking) and flexible work schedules (also known as flex scheduling), and the guidelines and rules under which it will operate. It is different from any informal practice of staff occasionally working from home, but rather establishes a formal flexible work arrangement at an alternate location, for one or more days a week. This policy would also apply to injured employees with the ability to work from home that meet the requirements of this policy. 
    Approved: 08/17/2020

  •  
    To protect patients, visitors, employees, and staff from infectious diseases; to provide appropriate evaluation, counseling, treatment, referral and documentation of health care workers experiencing illness; and to provide standardized criteria for employee work restrictions related to potentially infectious disease. 
    Approved: 08/17/2020

APPROVED IN JULY 2020


  • Hospital / Homebound instruction programs are used for students who have a medically diagnosed condition that will significantly interfere with their education and requires them to be restricted to their home or a hospital for a period of time. During the academic school year, the hospital will arrange for school age children or youth currently enrolled in a school system to receive academic education outside their regular classroom, based on length of stay and condition in accordance with law and regulation.
    Approved: 07/22/2020

  • The purpose of the Medical Equipment Management Plan (MEMP) is to define the program to manage medical equipment maintenance and safety for patients, visitors, and staff. 
    Approved: 07/24/2020

  • The purpose of this Utility Systems Management Plan is to support a safe patient care environment at AU Medical Center (AUMC) by managing risks associated with the safe operation and functional reliability of all utility systems. The plan includes the processes for maintenance and training that are designed to promote safe and effective use of utility systems while minimizing risks to patients and staff. The Utility Systems Management Plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.
    Approved: 07/24/2020

  • The purpose of the Safety and Security Management Plan is to define the Safety and Security Program. The Safety Management Program is designed to reduce the risk of injury of patients, staff and visitors. The Security Management Plan is used to reduce the risk of personal injury and property loss.
    Approved: 07/24/2020

  • The purpose of the Life Safety Management Plan is to define the program to protect building occupants from fire and related hazards to include, but are not limited to minimizing products of combustion, providing unobstructed emergency exits and appropriate fire alarm and suppression devices. The Utility Systems Management Plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.
    Approved: 07/24/2020 

  • AU Medical Center (AUMC) Hazardous Materials and Waste Management Plan describes the process and mechanisms by which AUMC manages hazardous materials and waste in a manner that protects the health, safety, and environment of patients, staff, and the community. This plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.
    Approved: 07/24/2020

  • The purpose of the Fire Safety Management Plan is to define the program to protect building occupants, equipment, and other materials from fire and the products of combustion. This plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.
    Approved: 07/24/2020

  • This policy is to ensure institutional compliance with the Safe Medical Devices Act of 1990.
    Approved: 07/24/2020

  • The purpose of this policy is to provide a uniform, consistent method of monitoring the patient鈥檚 heart rhythm and/or oxygen saturation, to detect life-threatening and/or lethal dysrhythmias/desaturations on monitored patients.
    Approved: 07/28/2020

  • The intent of this policy is to define the processes for managing nursing staff to meet workload demands and to allocate resources
    Approved: 07/28/2020

  • Overcrowding occurs when demand exceeds supply. This is typically a symptom of a system-wide issue and may involve an unexpected increase in patient volume, staffing shortages, insufficient available beds, or other events that lead to poor hospital throughput. Since most capacity and surge issues ultimately affect the patient throughput through the Emergency Department (ED), Operating Room (OR), and Transfer Center, implementing protocols for early recognition and detection of throughput issues and then activating a hospital wide response to supply the additional support and resources required, will better optimize the hospital to mitigate the issues. The individual departmental interventions within this surge plan can also be used to guide throughput resolution for other areas/departments who are also experiencing surge (i.e., PACU, ICUs, L&D, etc.).
    Approved: 07/28/2020

  • In order to promote patient safety and high-quality patient care, AU Health, has established this policy to provide its employees and staff guidelines for Computerized Provider Order Entry (CPOE) orders management.
    Approved: 07/28/2020

  • The safe and expeditious transport of all patients within AU Medical Center (AUMC), Children鈥檚 Hospital of Georgia (CHOG) and outlying AU Health facilities, where applicable, is a high priority for this institution. The purpose of this policy is to ensure that all appropriate patients transported within AU Health are done so by trained personnel (minimum requirements - current basic life support) and that the appropriate level of transportation is provided. The appropriate level of transport will be based upon the current medical need of the patient.
    Approved: 07/28/2020

  • The designated officer will be notified when one of their emergency response employees have been exposed to potentially life-threatening infectious diseases.
    Approved: 07/28/2020

  • To provide worker compensation insurance protection, surveillance, medical management, and referral services to employees who have an exposure to an infectious disease or are injured while performing occupational related duties. Employees who are injured on the job must seek medical assistance from the approved Panel of Physicians and are required to coordinate all services with Employee Health and Wellness, Human Resources
    Approved: 07/28/2020

  • AU Medical Center, Inc., (AUMC) is committed to assuring that adequate resources are available to provide appropriate care to those who seek health care services at this institution. In order to assure safe care for those most in need of AUMC鈥檚 unique resources, certain transfer requests from other external organizations may be redirected for a limited time. Moreover, in the event that specific resources cannot be made available to provide adequate, safe care for additional critically ill or injured patients who may be transported through the EMS System, there will be a procedure to notify Regional EMS and other appropriate parties to accomplish the temporary diversion of patients to other area facilities. This policy applies to all patient care units that admit patients within AUMC and the Children鈥檚 Hospital of Georgia (CHOG).
    Approved: 07/28/2020

  • To outline an appropriate policy to ensure that all Post Anesthesia Care Unit (PACU) patients are properly discharged from Phase I and/or II recovery after meeting established 鈥淢edically Fit For Discharge鈥 (MFFD) criteria and/or after approval by a member of the Department of Anesthesiology or CHOG Anesthesia Services. Discharge by criteria may be implemented by a physician order in the following areas: CHOG-PACU, Labor & Delivery, Adult -PACU, ASU PACU, Special Procedure Lab, Cardiac Catheterization Lab, Electrophysiology Lab, Interventional Radiology and SPENDO-PACU.
    Approved: 07/28/2020

 APPROVED IN JUNE 2020

  • Controlled substances that cannot be re-used or returned for destruction via the reverse distribution process must be wasted. Two individuals are required for each waste process, the person recording the waste and the witness of the process. Both persons must be in a position that has been approved for access to controlled substances. All wasting of controlled substances will occur in accordance with state and federal law.
    Approved: 06/01/2020

  • All Drug Enforcement Administration (DEA) controlled substances that are obtained, used by or dispensed from the healthcare system will be handled in accordance with all local, state and federal laws and regulations.
    Approved: 06/01/2020
  • This policy exists to ensure the safe and appropriate use of nonformulary medications in both the inpatient and ambulatory care settings. The use of nonformulary medications is discouraged because of lack of built-in safety measures, potential for delayed patient care and increased costs to the institution. Inpatient and ambulatory care nonformulary medication orders will be evaluated on an individual basis and used only in accordance with the following procedures.
    Approved: 06/02/2020
  • Approved: 06/02/2020
  • Approved: 06/02/2020
  • This policy provides a framework to guide clinical practice as it relates to vascular access devices. It provides the actions to be followed to provide for appropriate and safe patient care.
    Approved: 06/02/2020
  • Appropriate use of vancomycin may delay or prevent the development of VRSA, and needs to be stressed at the AU Health. Nevertheless, prudence dictates the development of clear guidelines for the handling of a patient with such an isolate should it be found.
    Approved: 06/02/2020
  • Junior and Senior Medical Students working under the direct supervision of a licensed physician are granted the privilege of making entries in the AU Medical Center legal medical record. These entries are limited in type to those proportionate with the individuals' training and appropriate to the individual's scope of practice as determined by his or her supervising physician.
    Approved 06/02/2020
  • Approved: 06/02/2020
  • Approved: 06/02/2020
  • AU Medical Center (AUMC) identifies and adheres to evidence based practice guidelines for the care of the surgical patient. Guidelines identified are targeted to the care provided preoperatively, intraoperatively, and post-operatively to provide safe care while enhancing surgical outcomes.
    Approved: 06/02/2020
  • Cohorting can improve the effectiveness of controlling an outbreak. Cohorting patients according to the presence or absence of a specific pathogen along with detail to hand and environmental hygiene can decrease the risk of cross transmission. Approved: 06/02/2020
  • Approved: 06/02/2020
  • Approved: 06/02/2020
  • Approved: 06/02/2020

 APPROVED IN MAY 2020

  •  
    This policy outlines the types of programs offered to health system employees in need of assistance who may be experiencing financial difficulties due to temporary unforeseen or emergent personal crises. 
    Approved: 05/14/2020 

  •  
    This policy provides guidelines to management and employees regarding the Family and Medical Leave Act (FMLA) entitlements and to define parameters for utilization of FMLA to be in compliance with the law. In the event of any conflict between this policy and the applicable law, employees will be afforded all rights required by law. Employees eligible for leave under the Family and Medical Leave Act (FMLA) are granted time off without risk to their employment status. Such time off is not grounds for disciplinary action and is not included in attendance records utilized as a factor in staff reductions. Payment for FMLA is provided from the employee鈥檚 Paid Time Off (PTO) balance. Employees without sufficient Paid Time Off (PTO), shall continue to be covered under FMLA without pay. 
    Approved: 05/21/2020 

  •  
    This policy will establish procedures and guidelines for the operation of the pneumatic tube system. It will define materials that are suitable for and/or prohibited from transport within the system. 
    Approved: 05/21/2020 

  •  
    AU Health is open to deliver patient care on a 24-hour, 365 day basis. To meet its mission, regular attendance and punctuality are expected of all employees. Employees of AU Health are obligated to work the days or shifts for which they are scheduled, even during times of hazardous or inclement weather conditions. AU Health strives to be fair, consistent, and maintain appropriate staffing. AU Health incorporates the no-fault concept of attendance monitoring in order to increase managerial objectivity and consistency. It eliminates the need for management staff to determine whether an absence or tardy is excused, unexcused, chargeable or non-chargeable, legitimate or illegitimate. 
    Approved: 05/21/2020 

  •  
    Breach notification will be carried out in compliance with the American Recovery and Reinvestment Act (ARRA)/Health Information Technology for Economic and Clinical Health Act (HITECH), Modifications to the HIPAA Privacy, Security, Enforcement, and Breach Notification Rules under the Health Information Technology for Economic and Clinical Health Act (Omnibus Rule), as well as any other federal or state notification law addressing the privacy and security of individually identifiable health information. 
    Approved: 05/21/2020 

  •  
    To provide employees in all AUHS entities guidance on having non-patient invoices prepared and adjusted. This policy focuses on invoicing and adjustments due to non-patient activity that results in a related party or external company owing payment to an AUHS entity. 
    Approved: 05/21/2020 

  •  
    The immediate response and reporting of a fire or suspected fire activates a prompt response by Facilities Services, Maintenance, Safety, and Security personnel, with the intention of preventing unnecessary loss of life, injury, and major property damage. This policy outlines the steps that AU Medical Center (AUMC) takes in order to ensure the safety of all staff, faculty, students, patients, and visitors. 
    Approved: 05/21/2020 


  • Health Information Management Services will utilize accurate and consistent clinical coding practices, in accordance with coding guidelines, for the classification of medical record documentation to support billing and reimbursement activities. 
    Approved: 05/21/2020 

  •  
    AU Health System will assure all employees are treated equitably and consistently under the Compensation Program and define the rules for both the supervisors responsible for administering pay and the employees who will be affected by pay decisions. 
    Approved: 05/21/2020 

  •  
    Credential pay serves as a means of providing an incentive to encourage staff to obtain credentials that add value to the organization beyond those required for one鈥檚 position. Eligibility for credential pay is determined based upon several factors including market practice, the critical nature of the position, and the requirements for attaining and maintaining the credential. Forms of credential pay include payment for degrees, certifications, and service line pay. A listing of eligible job titles for credential pay is maintained in the Compensation and Performance Management section of Human Resources. 
    Approved: 05/21/2020 

  •  
    Sick leave hours accrued under the University System or AU Medical Associates and, under specific circumstances, were carried over into AU Heath System are maintained by the Health System in an Extended Medical Leave Bank (EMLB). These hours are available for extended absences due to illness, maternity, disability or bereavement. The bank does not accrue new hours and dissolves when the balance is zero. Unlike PTO, when an employee terminates from AUMC or AUHS, EMLB hours are not paid out to the employee. 
    Approved: 05/21/2020 

  •  
    Notices of external audits or requests to conduct an external audit received by AU Health System personnel should be brought to the attention of the Vice President, Audit, Compliance, Ethics and Risk Management (ACERM), who is responsible for the coordination of external audit activities. The V.P. ACERM will coordinate with department personnel, the Chief Business Officer, AU Health General Counsel and other key stakeholders to ensure the external auditors receive all required assistance and information. A copy of the notification should be sent to the V.P ACERM. 
    Approved: 05/21/2020 

  •  
    AU Health has implemented privacy policies and procedures to comply with the Privacy Rule. Updates to the privacy policies and procedures are made to comply with changes to the Privacy Rule. AU Health periodically reviews its privacy policies and procedures and may make nonmaterial changes. The AU Health Notice of Privacy Practices (NPP) is updated when material changes are made to the AU Health privacy policies and procedures. 
    Approved: 05/21/2020 

  •  
    AU Health permits patients to request to receive communications of PHI by alternative means or at alternative locations regarding their PHI. AU Health must take necessary steps to accommodate reasonable requests by patients to receive communications of protected health information (PHI) by alternative means or at alternative locations. 
    Approved: 05/21/2020 

  •  
    It is the policy of AU Health System to provide supervisors and employees with appropriate guidelines regarding the request, approval, and processing of retro-pay. 
    Approved: 05/21/2020 

  •  
    This policy sets forth requirements for:

    • memorializing such transactions in contracts and
    • the internal review and approval of such transactions.

    This policy involves the review and execution of Contracts, not payments made by Check Requests. Given the breadth of its contractual arrangements, AU Health seeks to improve its operational efficiency and reduce its financial and legal exposure by ensuring adequate oversight and management of Contracts. 
    Approved: 05/21/2020 

  •  
    AU Health is committed to protecting Protected Health Information (PHI), electronic Protected Health Information (ePHI), and/or other sensitive information (SEI) by implementing physical security standards within facilities and within areas of a facility that contain or provide access to SEI, PHI, or ePHI. 
    Approved: 05/21/2020 

  •  
    AU Health permits patients to request restrictions of certain uses and disclosures of protected health information (PHI). Patients may request restrictions on AU Health鈥檚 use or disclosure of PHI as follows: to carry out treatment, payment, health care operations; to family members, friends or others involved in care, payment for care, and notification purposes. AU Health is not required to agree to the restriction request except in the case of 鈥榮elf-pay鈥 restrictions. 
    Approved: 05/21/2020 

  •  
    AU Health maintains a facility directory, which is limited to the patient鈥檚 name, condition in general terms, location within the facility, and religious affiliation. This policy applies to all patient care areas within AU Health including inpatient and observation patients care areas that admit, see a patient and/or impact a patient鈥檚 admission. This policy does not apply to outpatient clinics. 
    Approved: 05/21/2020 

  •  
    AU Health System鈥檚 Vulnerability and Patch Management Policy outlines necessary behaviors and actions to:

    1. Maintain the integrity of network systems and data by applying the latest operating system and

    application security updates/patches in a timely manner

    1. Establish a baseline methodology and timeframe for patching and confirming patch

    management compliance

    Information Security is charged with helping to protect AU Health System鈥檚 electronic information. To do so, Information Security conducts regular scans of the entire enterprise looking for misconfigured and/or unsecured electronic devices. Information Security then works with IT, IT Partners, and other units, to verify and remediate discovered vulnerabilities, especially when a new threat has been discovered. 
    Approved: 05/21/2020

APPROVED IN APRIL 2020


  • Patients have the right to make determinations about their medical treatment when competent and capable of doing so. A conscious patient who can communicate his/her wishes regarding medical treatment contemporaneously or in advance to their provider is preferred. A patient may express their medical preference in an advance directive for health care, Physicians Order for Life-Sustaining (POLST) or by a representative of the patient acting with legal authority. The POLST form was developed to enable seriously ill patients to designate which specific life sustaining treatments they want and to ensure that those wishes are honored by medical professionals. The POLST form should be used as a means of translating end-of-life discussions with patients into actual treatment decisions. Nothing in this policy should be understood to contradict an Allow Natural Death (DNR) Order or AU Medical Center鈥檚 policy on 鈥淎llow Natural Death/ (DNR).鈥 This policy should be read in conjunction with the 鈥淎llow Natural Death (DNR)鈥 Policy. Approved: 04/03/2020 

  • Because of likely contact with patients or infective material from patients, healthcare personnel are at risk for exposure to many vaccine preventable diseases such as influenza, varicella (chickenpox), measles, mumps, and rubella. Healthcare personnel can transmit these infections to patients and coworkers. Maintenance of immunity is an essential part of Employee Health & Wellness, Human Resources and is a responsibility of all healthcare personnel. Approved: 04/03/2020

  • This policy assures the safe and accurate administration of medications by a patient or non-hospital staff member. Approved: 04/03/2020

  • It is the policy of AU Health to monitor performance for all employees and to assist employees to meet such performance standards through performance corrective counseling when non-compliance occurs. Our goal is to ensure AU Health鈥檚 coaching and counseling practices support a culture of high performance and accountability for employees. Approved: 04/03/2020

  • It is the policy of AU Health System (AUHS) to avoid reductions in workforce whenever possible. However, changing economic circumstances and/or strategic initiatives may require a reduction in workforce levels. If a workforce reduction becomes necessary, AUHS will follow an orderly process to reduce its workforce while adhering to the organization鈥檚 commitment to deliver the highest quality patient care in the most cost effective ways. In addition, AUHS shall comply with all applicable laws and policies in carrying out any reduction in workforce. Approved: 04/03/2020

  • To provide a process that allows for supervised clinical observerships while maintaining patient confidentiality and patient safety, and in which the observer releases AU Health System from all liability. AU Health System allows for supervised, clinical observerships in clinical areas located throughout the healthcare system. Approved: 04/03/2020

  • AU Medical Center (AUMC) offers evaluative, diagnostic, treatment, and referral services for patients with alcoholism or other substance-related disorders. These services include but are not limited to psychiatric consultation regarding diagnostic evaluation, the treatment of withdrawal and other medical complications of substance-related disorders that may necessitate inpatient care, treatment of concomitant psychiatric disorders in the patient with a substance-related disorder (the 鈥渄ual diagnosis鈥 patient), and consultation regarding inpatient or outpatient treatment / referral recommendations for rehabilitative substance abuse or chemical dependency disorders. AUMC does not have an inpatient or outpatient substance abuse treatment program. These programs are available in the private and public sector. The Department of Psychiatry and Behavioral Health performs such referrals from the Inpatient Behavioral Health Units and the Outpatient Psychiatry and Behavioral Health Clinic, and is available to assist with such referrals through its Consultation Service for patients receiving care in other services. Approved: 04/15/2020

  • AU Medical Center, Inc., (AUMC) is committed to assuring that adequate resources are available to provide appropriate care to those who seek health care services at this institution. In order to assure safe care for those most in need of AUMC鈥檚 unique resources, certain transfer requests from other external organizations may be redirected for a limited time. Moreover, in the event that specific resources cannot be made available to provide adequate, safe care for additional critically ill or injured patients who may be transported through the EMS System, there will be a procedure to notify Regional EMS and other appropriate parties to accomplish the temporary diversion of patients to other area facilities. This policy applies to all patient care units that admit patients within AUMC and the Children鈥檚 Hospital of Georgia (CHOG). Approved: 04/15/2020

  • To enhance the quality and safety of patient care, each clinical department is responsible for the monitoring and evaluation of the professional practice of their privileged staff. Approved: 04/15/2020

  • The purpose of this policy is to ensure and improve patient safety and prevent procedural errors including wrong site, wrong procedure, and wrong person surgery. All patients undergoing a surgical or non-surgical invasive procedure, prior to the start of the procedure, will undergo the pre-procedure verification process, site marking, and time out processes consistently and in congruence with the Universal Protocol as defined by The Joint Commission. The Universal Protocol applies to all surgical and nonsurgical invasive procedures. Evidence indicates procedures that place the patient at the most risk include those that involve general anesthesia or deep sedation, although other procedures may also affect patient safety. Approved: 04/15/2020

APPROVED IN MARCH 2020


  • The Department of Pharmacy is responsible for ensuring safe and appropriate use, disposal and replacement of medications. Alteplase (Activase庐) is the recombinant drug form of tissue plasminogen activator. Genentech, the manufacturer for alteplase (Activase庐), currently offers a Spoilage replacement Program to minimize the waste and financial loss that occurs when the clinical decision is made to not administer alteplase (Activase庐) that has previously been reconstituted for use in specific circumstances. The purpose of this document is to outline the eligibility criteria, procedure and documentation for appropriately returning reconstituted, unused alteplase (Activase庐) to the manufacturer for replacement product.  The procedure outlined in this document applies to all AUMC personnel involved in the ordering, stocking, dispensing and administration of alteplase (Activase庐). Approved: 03/06/2020

APPROVED IN NOVEMBER 2019


  • All patients have the right to be free from physical or mental abuse, and corporal punishment. All patients have the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time.

    Restraint or seclusion will only be implemented when least restrictive methods have been employed and/or are determined ineffective for preventing patients from interfering with medical regimens (non-violent/non self-destructive) or harming themselves or others (violent/self-destructive).


  • To provide process for a multidisciplinary high risk airway team (HRAT) composed of personnel who have specialized training in managing adult tracheostomy, laryngectomy, T-tube, post airway reconstruction and other high risk airway patients, and who can respond in an emergency with specialized equipment to assist with airway management.


  • It is the policy of AU Health to promote a compassionate and consistent approach to matters related to autopsies. This includes obtaining proper consent for autopsies, performance of autopsies and use of information gathered from autopsies. Results and information obtained will be provided to the family by Health Information Management Services (HIMS) and may be used for the education of medical students, residents, medical staff and other healthcare workers as necessary.


  • Any suspicion of a bed bug activity is grounds for immediate action and notification of the appropriate team members. Vigorous action, treatment and re-inspection will continue until there is no further evidence or indication of bedbug activity or potential for infestation. Facilities services representative provides the official word that no activity is found and patient care space can be utilized. This policy provides requirements for establishing and maintaining protocol to promote safe, efficient, and environmentally-preferred strategies designed to prevent or control bedbug activity that may adversely affect health, impede operations, and/or damage property.


  • Successful optimization of a hospital patient accounting system is defined early by minimal impact to gross revenue organization-wide and for each individual cost center. To achieve this success, significant efforts should focus on design, build, testing, and auditing of appropriate for both professional and facility.


  • This SOP provides direction on daily bathing with chlorhexidine gluconate (CHG). Bathing will be performed on patients greater than two months of gestational age in an intensive care unit and the Bone Marrow Transplant unit, except the Neonatal Intensive Care Unit. Patients with acute leukemia regardless of their bedded location will also receive daily CHG bathing provided they are greater than two months of age.


  • The policy applies to all specimens submitted to the Clinical Pathology Laboratory of the AU Health System, whether for testing in-house or by referral to a CLIA-approved reference laboratory. The policy also applies to specimens submitted to the Histocompatibility Immunology Laboratory except as noted. Adherence to the specimen labeling requirements contained herein is necessary to ensure that all testing and reporting is performed on specimens with unique and accurate patient identification and to meet the requirements of regulatory agencies.


  • It is the policy of AU Health to give employees an outlet to voice suggestions, issues, or complaints to internally resolve employee conflicts, disagreements, and issues with work or working conditions fairly, promptly and at the lowest organizational level through the chain of command.


  • The purpose of this policy is to establish guidelines for the use of cameras and video recording devices and to protect the privacy and security of patients and their confidential information.


  • This policy is intended to guide and regulate the process for credentialing of surgical staff for privileges for robotic surgical systems (e.g. Da Vinci Surgical Robot).


  • This policy outlines how AU Health may use protected health information (PHI) to create de-identified information, that is, information that has been stripped of any elements that may identify the patient, relatives, employers, and household members of the patient, such as name, birthdate, or Social Security number. AU Health may disclose properly de-identified information for any purpose.


  • It is the policy of AU Health (AUHS) to allow employees recently discharged involuntarily the opportunity to internally dispute the discharge.


  • The policy is intended to provide guidelines for delivery of care for patients receiving electroconvulsive therapy (ECT). The policy ensures responsible licensed personnel, who direct or provide patient care will comply with standards of care within their scope of practice for all patients that receive ECT. Specific practices will be integrated into the assessment, planning, prioritizing, delivery and documentation of patient care. ECT is provided for inpatients and outpatients for whom this treatment is indicated, as determined by the ECT Attending. These include, but are not limited to the following indications: Depressive Disorders, Bipolar and Related Disorders, Schizophrenia Spectrum and other Psychotic Disorders, Schizoaffective Disorder, Catatonia, Medication-Induced Movement Disorders and Other Adverse Effects of Medication, Parkinson鈥檚 disease, Status Epilepticus.


  • AU Health System (AUHS) provides comprehensive and cost-efficient benefits to eligible medical center employees and their dependents based on employment status, length of service, and other criteria, as part of their total compensation package. In addition to core benefits, such as health, dental, vision and life insurance, the Health System also offers family-friendly benefits and employee assistance unique to medical center employees.


  • This policy outlines the types of programs offered to health system employees in need of assistance who may be experiencing financial difficulties due to temporary unforeseen or emergent personal crises.


  • It is the policy of the health system to allow employees the opportunity to further their professional development by applying for open positions. The health system is committed to the career development of employees who have demonstrated their competency and contributed positively to the organization. Transfer selections are based upon the operational needs of the organization and the hiring department. The goal is to select the best-qualified candidate.

    Managers should be supportive of their staff who wish to enhance their skills or develop new competencies to pursue different or greater responsibilities internally.


  • Infection prevention and control standards are followed to prevent contamination during the administration and maintenance of enteral tube feedings.


  • A multidisciplinary team conducts Environment of Care (EOC) rounds in patient care areas semi-annually and in non-patient care areas annually to identify environmental deficiencies, hazards and unsafe practices associated with infection prevention, safety and security, fire, hazardous materials and waste, medical equipment, and utility systems. Proactive interventions will be implemented to mitigate identified risks. Healthcare personnel will be educated regarding the elements of a safe environment during the rounds.


  • AUHS will ensure that all equipment purchased and installed for use within the AUHS entities meets all applicable health and safety codes, and standards and licensure/ accreditation requirements for their effective and safe operation.


  • This policy exists to assure the safe use of medications, including selection, purchase, storage and maintenance of an adequate inventory of all pharmaceuticals, intravenous solutions and supplies for dispensing and administering to patients.


  • It is the policy of AU Health System that relatives of persons currently employed by any entity within the health system may be hired as long as the hire does not result in the existence of a subordinate-superior relationship between such individual and any relative of such individual through any line of authority. Relationship by a family or marriage shall constitute neither an advantage nor a disadvantage.


  • The Fair Labor Standards Act (FLSA) requires nonexempt employees be paid at least the minimum wage for 鈥渉ours worked鈥 and be paid overtime wages for 鈥渉ours worked鈥 in excess of forty(40) during any workweek. Broadly defined, 鈥渉ours worked鈥 includes any time an employee is required to be at work or on duty, is under the employer鈥檚 control, or is performing activities which are primarily of benefit to the employer.


  • All AU Medical Center (AUMC) employees administering human milk will follow the Human Milk Storage and Handling policy to prevent misadministration. The following provisions will be followed should an incident of misadministration occur.


  • Based upon best practices for the care of cystic fibrosis patients, expanded infection prevention and control guidelines are to be implemented and used when caring for all cystic fibrosis (CF) patients to minimize the risk of transmitting pathogenic organisms.


  • This policy exists to ensure compliance with all regulations and standards governing investigational drug use in patients within AU Medical Center (AUMC). Investigational drug studies and other clinical trials conducted at AUMC facilities and campus buildings must contain adequate safeguards for the institution, its staff, the scientific integrity of the study and, especially, the patient. All studies involving drug use in humans at 51吃瓜黑料曝料 (AU) must be reviewed and approved by a university recognized institutional review board (IRB). Hospital approval is also required when a study or research project plans to conduct research (and/or recruit patients) at an AUMC location or access any institutional patient information. The medical center has a procedure to review and accommodate patient鈥檚 continued participation in a protocol that is independent of the hospital.

    The Clinical Research Pharmacy is responsible for the receipt, storage, labeling, dispensing, accountability and record-keeping for all research medications used in research studies involving humans throughout AUMC, including the adult Medical Center, the Children鈥檚 Hospital of Georgia, Georgia Cancer Center, the Medical Office Building and the Georgia War Veterans鈥 Nursing Home (GWVNH). These services are also provided to other components of 51吃瓜黑料曝料 or 51吃瓜黑料曝料 Health upon request. The Clinical Research Pharmacist (Pharmacy Manager) is responsible for implementation of this policy.


  • AU Health recognizes the well documented health advantages of breastfeeding for infants and mothers and the critical nature of workplace support for breastfeeding success, as well as the importance of setting a positive example in support of AU Health employees. The AU Health Lactation Support Policy contains the minimum standards needed for workplace support of the breastfeeding or expressing mother.


  • This policy applies to all AU Health workforce members working in the clinical areas of the hospital and clinics. Exceptions to this policy include kitchens and dining facilities, which are subject to the inspection by state and/or county health departments, and laboratory areas which are subject to the inspection by the College of American Pathologists.

    AU Health maintains processes to assure safe management of raw corrugated cardboard. The purpose of this policy is to mitigate infection risks related to medical equipment, devices, and supplies stored in raw corrugated cardboard boxes.

    It is the responsibility of the local leadership in clinical areas to apply this policy to their space. Unit staff are to dispose of the corrugated cardboard in the designated locations as assigned by EVS. For routinely ordered PAR items, Supply Chain personnel will remove all items from raw corrugated cardboard boxes prior to stocking the PAR location. Those items ordered on the bulk template must be signed for, dated, and time recorded at the time of delivery from Receiving. Bulk supplies delivered to nursing units in corrugated boxes must have said boxes broken down by unit staff and removed from the unit within 24 hours of delivery.


  • Out of concern for employee health and safety, AU Health System, Inc., has replaced almost all latex products in the hospital and clinics with non-latex alternatives and by minimizing latex exposure to a level as low as is reasonably achievable. This policy delineates the responsibility of Employee Health and Wellness, Human Resources in monitoring and managing of occupational-related hand dermatitis due to contact with irritants, including, but not limited to, soap/water hand hygiene, cleaning supplies, protective equipment, natural rubber and other workplace irritants.


  • AU Health System, to include AU Medical Center and AU Medical Associates (鈥淎U Health鈥), will receive medical product and device safety alerts and recalls via multiple sources: letter, facsimile, telephone, email- or through subscription with independent services (i.e. ECRI Alerts Tracer Web-based system). Departmental end-users will take appropriate action to resolve these notifications by following this policy鈥檚 provisions concerning medical product device and recalls.

    All medical product and device safety alerts and recalls are distributed to appropriate individuals and departments, so that corrective action may be taken and monitored to ensure the safety of AU Health patients, visitors, and staff. A comprehensive, organization-wide process, which is in compliance with requirement for accreditation for regulatory agencies (i.e. Joint Commission, FDA, College of American Pathologists), has been established for receiving, reviewing, resolving and reporting on all medical product and device safety alerts and recalls.


  • Only forms approved by the Medical Record Forms Committee should become part of the AU Medical Center patient鈥檚 permanent medical record.

    The Medical Record Forms Committee will ensure that every approved medical record form serves a desired purpose and is clearly identified as an AU Medical Center medical record form. The committee will reject unnecessary, non-standard, or poorly designed forms that interfere with the efficient administration of patient care and result in inadequate data collection, laxity in documentation, erroneous information, duplication of effort, and other mistakes. In addition, the Medical Record Forms Committee will ensure that only necessary forms are maintained, all forms are readily available to users and can be permanently archived electronically and/or in hard copy in compliance with hospital, state, and federal medical record retention policies.


  • All personnel must label any medication, medication container or other solution that is prepared on and off the sterile field with the name of the medication/solution, the concentration/strength, the amount (i.e., if not apparent from the container), expiration date when not used within 24 hours and expiration time when expiration occurs in less than 24 hours. Items prepared and immediately administered by the same person not to leave that individual鈥檚 hands (e.g., IV push, etc.) are exempt from the labeling requirement. Personnel must also label all access lines and drains with preprinted, color coded labels. Drain labels must have type of drain written on label. Labels must be placed at the distal port of the tubing or drain closest to the access site.

    Items prepared by the Department of Pharmacy are outside of the scope of this policy.


  • This policy exists to assure the safe, effective and timely delivery of patient care by describing the revisions that may be made by a pharmacist to a medication order entered via computerized prescriber order entry. If the prescriber does not wish for the order to be modified, he or she may write 鈥淒o Not Modify,鈥 and the order will be filled as prescribed.


  • This policy defines the standardized process used by AU Health for development, reconciliation, and communication of an accurate medication list throughout the continuum of care. Medication reconciliation prevents medication errors such as omissions, duplications, contraindications, incorrect dosing, interactions, unclear information, and errors of transcription. This policy applies in all AU Health settings where medication-related patient care occurs (e.g., ambulatory, emergency and urgent, inpatient, and procedure areas).


  • AU Health must mitigate to the extent practicable any harmful effects that become known as a result from an improper and/or impermissible access, acquisition, use or disclosure of protected health information (PHI) or in violation of the AU Health privacy policies and procedures.


  • To provide AUHS employees guidance on having non-patient invoices prepared and adjusted. This policy focuses on invoicing and adjustments due to non-patient activity that results in a related party or external company owing payment to AUHS.


  • The nursing care documentation guidelines in this policy will be adhered to in order to assure care is provided to and documented for each patient based on a nursing assessment. The documentation of assessment, plan, intervention, and patient response shall occur as close to the real time of occurrence as possible. The goal of the assessment is to determine the care, treatment, and services that will meet the patient鈥檚 initial and continuing needs.


  • AU Medical Center (AUMC) is committed to the safe and effective use of diagnostic radiation. Medically necessary imaging procedures can give radiation exposure to the patient and, since excess radiation exposure carries risks, efforts are made to eliminate avoidable exposure.

    The purpose of this policy is to provide guidelines for radiation dose management and patient follow up related to imaging procedures at AUMC.


  • *The Management of Sentinel Events Policy and Serious Reportable Events Policy have been combined with the Patient Safety Event Reporting Policy. These separate policies have been archived and are no longer viewable on PolicyTech.

    AU Health System is committed to improve the quality and safety of patient care through the following:

    1. Identification and evaluation of errors, near misses or hazardous/unsafe conditions that are a threat to patient safety or have the potential to result in patient harm
    2. To improve systems and processes
    3. To foster a culture of safety and learning across the organization by openly discussing patient safety at all levels.

    Within a culture of safety, there is continuous reporting of patient safety events, near misses and hazardous conditions so these occurrences can be analyzed and processes can be changed or systems improved.

    Reporting is essential to the identification and evaluation of errors for the purpose of identifying root causes and trends which leads to improving processes which is essential to reduce risk and prevent patient harm. All team members are required to participate in the detection and reporting of any error, medication error, near miss, hazardous/unsafe condition, process failure, injuries involving patients, visitors and staff or a sentinel event.


  • The goal of skin antisepsis is to remove dirt, skin oil and transient organisms at the surgical site to reduce the risk of surgical site infection. This policy applies to all staff AUMC staff who perform skin preparations for surgical and/or invasive procedures.


  • Patients and their personal representatives have the right to access, inspect and obtain a copy of their protected health information (PHI) that is maintained in the designated record set unless an exception applies.

    PHI maintained electronically in the designated record set must be provided in the electronic form and format that the patient or personal representative requested if the PHI can be produced in the electronic form and format requested by the patient or personal presentative.


  • To provide process for a multidisciplinary high risk airway team (HRAT) composed of personnel who have specialized training in managing pediatric tracheostomy, laryngectomy, T-tube, post airway reconstruction and other high risk airway patients, and who can respond in an emergency with specialized equipment to assist with airway management.


  • For patient safety, and to increase compliance with environment of care standards, outside food and drink must not be allowed in patient care areas within the Intensive Care Units (ICUs). Food and drink brought from outside the medical center and stored in a patient鈥檚 room on a general inpatient unit should be done in a manner preventing the attraction of pests.

    The Centers for Disease Control (CDC) recommends well developed pest control strategies in high risk areas and areas prone to infestation, as infestation can be linked to infection. The Association for Professionals in Infection Control and Epidemiology (APIC) recommends educating staff, patients, and care partners/families to ensure no food is kept in drawers/closets of patient rooms to prevent pest related disease/infection.


  • The purpose of this policy is to define the process of proper disposal for pharmaceutical waste in compliance with the Environmental Protection Agency, the Drug Enforcement Agency, and other regulatory bodies.


  • This policy will establish mechanisms to readily identify patients who may be incubating a common, communicable disease, in order to promptly initiate Transmission-based Precautions, thereby preventing transmission to unknown, susceptible individuals. These diseases include, but are not limited to, varicella zoster (chickenpox), herpes zoster (shingles), rubella (German measles, three-day measles), rubeola (measles, red measles), infectious parotitis (mumps), Bordetella pertussis (whooping cough), and Mycobacterium tuberculosis (MTB, TB).


  • To ensure infection prevention practices are followed during pre-cleaning and transport of reusable contaminated instruments or devices to the reprocessing area.


  • Clostridium difficile (C. difficile) is a spore-forming, gram positive anaerobic bacillus that produces two exotoxins, toxin A and toxin B, which cause diarrhea and colitis in susceptible patients whose normal colonic bacterial flora has been disrupted by antimicrobial treatment. C. difficile infection may result in pseudomembranous colitis, toxic megacolon, perforation of the colon, or sepsis.


  • Personnel working in an operating room (OR), OR-like, Hybrid suites will wear the appropriate surgical attire relative to each traffic zone and personnel status as listed below while adhering to AORN Recommended Guidelines.


  • The medical surveillance of employees who are potentially exposed to chemical hazards is to be monitored systematically with the intention to prevent occupational injury and disease. The purpose of this surveillance program is to identify the earliest reversible biologic effects so that exposure can be reduced or eliminated before the employee sustains irreversible damage.


  • The policy is intended to provide guidelines for delivery of care for patients receiving transcranial magnetic stimulation therapy (TMS). The policy ensures responsible licensed personnel, who direct or provide patient care will comply with standards of care within their scope of practice for all patients that receive TMS. Specific practices will be integrated into the assessment, planning, prioritizing, delivery and documentation of patient care. TMS is provided for outpatients for whom this treatment is indicated, as determined by the TMS Attending. Acceptable indications for TMS include but are not limited to: poor response to antidepressant medications, contraindication for antidepressant medication use or ECT, and past positive response to TMS. Indications and exclusionary criteria for TMS are those generally consistent with FDA-approved TMS devices, in conjunction with clinical judgment and the published evidence base for this treatment modality.


  • All protected health information (PHI) on paper and electronic protected health information (ePHI) must be transported and stored in a secure manner to safeguard it against improper disclosure and/or loss. ePHI will be securely stored or transported outside secure network servers only when necessary and should not be printed or recorded for unapproved purposes. Workforce members must remotely access electronic ePHI via Citrix or approved virtual private network (VPN) instead of physically transporting PHI. Only the minimum amount of PHI necessary to accomplish the purpose of the use/disclosure should be transported.


  • The inventory of AU Health is valued in a consistent manner and accurately reflected in the AU Health Financial statements in accordance with Financial Accounting Standards Board (FASB) guidelines and Generally Accepted Accounting Principles (GAAP). Inventory is a valuable AU Health System asset and will be properly safeguarded. Consistent compliance with the provisions of this policy reduces costs and ensures that supplies are available when needed.


  • This intent of this policy is to establish a uniform process for the management of all vendor representatives doing or soliciting business with AU Health System entities; ensure that all Vendor Representatives will adhere to AU Health System policies and procedures, and will abide by the laws and regulations of the United States of America, the State of Georgia, applicable accrediting agencies, and other regulatory standards of practice. In addition, the policy provides guidance to control and monitor vendor activity and assure appropriate vendor access to AU Health System entities; provide guidance for appropriate vendor behavior throughout AU Health System entities; and to ensure that all equipment and supply purchases, including new technology and pharmaceuticals, are in compliance AU Health System鈥檚 Purchasing and Contracting practices.


  • The intent of this policy is to identify best practices and safe initiation and management of mechanical ventilation.


  • This policy serves as a reference for understanding the medical-ethical questions involved in decisions regarding withholding or withdrawing medical treatments. Whenever there are questions regarding difficult or complicated cases involving withholding or withdrawing medical treatments, the AU Medical Center Ethics Committee is available for support. An ethics consult may be initiated by any staff member by calling 721-7475 (1-RISK) to speak with an attorney in the AU Health System Legal Office. After consultation with the Legal Office, if an ethics consult is appropriate, the Legal Office will be responsible for coordinating a day and time for the consult.


  • Work restrictions for infectious diseases will be based upon the Centers for Disease Control and Prevention鈥檚 (CDC) recommendations for health care workers and are listed below. Return to work for these diseases is permissible when approved by the employee鈥檚 Primary Care Practitioner or Employee Health and Wellness, Human Resources (EH&W). When neither is available, the employee鈥檚 immediate Supervisor may approve their return. Other potentially infectious conditions or diseases should be reported to EH&W. Employee Health and Wellness may implement work restrictions based on the mode of transmission and epidemiology of the disease.

    The pregnant health care worker is not to be excluded from the care of patients with particular infections solely on the basis of the pregnancy or intent to become pregnant. Use of standard precautions is required by everyone regardless of pregnancy to reduce exposure risks.


  • AU Health System, Inc. (AUHS) is committed to keeping the workplace safe where employees, patients, families, and guests are free from the threat of workplace violence. The policy on workplace violence is a zero-tolerance policy. This policy defines behavior that constitutes workplace violence and defines procedures for responding to and resolving workplace violence.

  •  
    This policy establishes procedures to be followed when cylinders are required to be stored on a unit or smoke compartment for emergency or transport use. Approved: 11/21/2019

APPROVED IN OCTOBER 2019

  • The petty cash fund allows for reimbursement of minor business expenses of AUHS entities in an efficient and cost effective manner.

  • AU Health believes a strong commitment to equal employment opportunity (EEO) is more than a legal and moral obligation. It is also a sound business practice to realize the potential of every individual. AU Health is committed to providing equal employment opportunities without regard to race, color, religion, sex/gender, national origin, age, disability, marital or family status, sexual orientation, gender identity, veteran status, or genetic information. This extends to all aspects of employment including, but not limited to recruiting, hiring, placement, promotion, demotion, transfer, disciplinary actions, termination, staff reductions, rate of pay and other forms of compensation, selection for training, and participation in system sponsored employee activities.

  • The Employee Assistance Program (EAP) provides employee short-term counseling, assessment and referral services for personal and work related problems, critical incident management, and assistance with the Employee Care Program Policy. The EAP can be accessed in three ways:

    1. Self-Referral
    2. Supervisory Referral
    3. Physician Referral

    Supervisors and managers are encouraged to consult EAP regarding employees who have persistent performance or attendance problems, because these are often associated with personal problems. The EAP counselor will determine whether EAP counseling could be helpful, but the ultimate decision to pursue counseling is made by the employee.

  • It is occasionally necessary to employ alien non-citizen personnel into certain positions which may be specialized in nature and/or challenging to recruit. The health system shall verify the employment eligibility of each person hired.

    For aliens requiring visas to work in the United States, the process, as defined by Department of Labor (DOL) and Immigration and Naturalization Services (INS), is followed to facilitate obtaining the appropriate visa.

  • AU Health employees that are required by law, regulation or policy to be hired in a job classification requiring licensure or certification (other than Physicians (MD, DO or equivalent), dentists (DDS or DMD) and Allied Health providers (APRN, PA, CRNA, CNS, CNM, DA) including administrative officials who request medical staff membership or clinical privileges in the Medical Center) must furnish proof of licensure or certification to the Talent Acquisition & Management Section of the Human Resources Division prior to their employment by the organization. Subsequent proof of current license or certification in job classifications where this is required must be furnished to the Records Section of the Human Resources Division by the employee鈥檚 department as soon as the license or certification is renewed.

  • To provide guidance and services for all health care personnel whose activities involve contact with patients or with blood or other body fluids from patients in a health care setting, laboratory, public safety setting, or research facility. The provisions of such services are based on the regulatory guidelines set forth by the Centers for Disease Control (CDC) and the United States Public Service Health Guidelines for the Management of Occupational Exposures. Treatment for occupational exposures to HBV, HCV, and HIV following the recommendations for post- exposure prophylaxis are offered.

  • AU Health will grant a military leave of absence to employees who are absent from work because of service in the United States uniformed services, including the National Guard, in accordance with the Uniformed Services Employment and Reemployment Rights Act (USERRA).

  • 51吃瓜黑料曝料 and AU Medical Center (AUMC) prohibits the use of tobacco products on any property owned, leased or controlled by 51吃瓜黑料曝料, AUMC or AUMA.

    The use of tobacco products is widely accepted as a leading cause of avoidable death. The mortality and morbidity of tobacco use has adverse effects among tobacco users and non-users alike including respiratory disorders, heart disease and various forms of cancer. Tobacco smoke contains over 7,000 chemical compounds, more than 70 of which are known or suspected to cause cancer. People exposed to second hand smoke absorb nicotine and other toxic chemicals just as smokers do.

    Because of the deleterious effects of tobacco use, 51吃瓜黑料曝料, AUMC and AUMA have committed to a tobacco-free campus for the purpose of promoting a healthy environment for all persons, including faculty, students, staff, visitors, and others who visit the campus.

  • AU Health is committed to protecting the health and safety of patients, staff, and visitors at all times. During construction and renovation, facilities management staff and appropriate members of the AU Health staff assesses the potential impact of each construction, renovation or demolition project on the ability of AUMC to meet the needs of patients, staff and others. The risks identified are used to develop a plan designed to minimize disruption of AU Health patient care services and risks to AU Health staff and visitors. Every effort is made to minimize disruption of services and care related to the construction process. However, in all cases, patient care considerations have the highest priority. AU Health will not compromise patient care quality or patient safety.

  • Patient No Show Policy (v2), #418

    To ensure a consistent management of patient no shows. These guidelines apply to patients being rescheduled at AU Medical Center (AUMC) operated properties.

    It is the policy of AUMC that a patient鈥檚 appointment status will be appropriately assigned 鈥渘o show鈥 in IDX when a patient has failed to keep an appointment and has not contacted the office to cancel or reschedule. The responsible provider will be notified and asked to determine if the patient needs to be contacted for follow-up, based on service-specific clinical guidelines.

APPROVED IN SEPTEMBER 2019

  • The appropriate Personal Protective Equipment (PPE) is worn when the risk of contact with blood, body substances or infective material is anticipated or when required based on type of Transmission Based Precautions. The health care worker (HCW) must evaluate the need for PPE, as well as the type of PPE needed prior to initiating procedures. PPE is not to be worn in public access areas (e.g. hallways, waiting rooms, Terrace Dining etc.) unless required for patient transport (see Guidelines for Transporting Patients on Transmission-based Precautions) or as otherwise required by Occupational Safety and Health Administration (OSHA). Department Managers will assess the type and quantity of PPE required in their specific department(s) and will ensure that the PPE is available for all staff via the transmission-based precautions carts, and/or cabinet/area designated for PPE.

  •  

    Equipment and Chemicals used in the Cleaning, Disinfection, High Level Disinfection and Sterilization should be tested weekly or Daily per AAMI and Manufacturer鈥檚 recommendation to ensure the equipment is functioning to manufacturer standards for cleaning, disinfecting or sterilizing.

  • The safe and expeditious transport of all patients within AU Medical Center (AUMC), Children鈥檚 Hospital of Georgia (CHOG) and outlying AU Health facilities, where applicable, is a high priority for this institution. The purpose of this policy is to ensure that all appropriate patients transported within AU

    Health are done so by trained personnel (minimum requirements - current basic life support) and that the appropriate level of transportation is provided. The appropriate level of transport will be based upon the current medical need of the patient.

APPROVED IN AUGUST 2019


  • Basic standards must be met when using or disclosing protected health information (PHI) to protect individuals鈥 rights to privacy, adhere to state and federal laws addressing the privacy and security of individually identifiable health information, and to allow necessary access for individual care and health care operations. 

  • When maintaining, using or disclosing individually identifiable health information (or when requesting individually identifiable health information from other health care providers, health plans and health care clearinghouses), the 51吃瓜黑料曝料 Health (AU Health) will make reasonable efforts to safeguard protected health information (PHI) to minimize the potential for unauthorized access, use or disclosure of PHI under its jurisdiction. To do so, the AU Health has in place appropriate administrative, technical, and physical safeguards to protect the privacy of PHI that augment established security safeguards.

  • The minimum necessary standard, a key protection of the HIPAA Privacy Rule, is derived from confidentiality codes and practices in common use today. It is based on sound current practice that protected health information (PHI) should not be used or disclosed when it is not necessary to satisfy a particular purpose or carry out a function. 51吃瓜黑料曝料 Health (AU Health) must ensure reasonable steps are taken to limit PHI to the minimum necessary to accomplish the intended purpose of the use or disclosure.


  • It is the intent of AU Medical Center Facilities to reduce the risk of Legionnaire鈥檚 disease by using various strategies to minimize the pathogenic and biological agents in cooling towers, domestic hot and cold water, and aerosolizing water systems, to ensure that water services are safe for use by patients, staff and visitors.


  • Screening for Critical Congenital Heart Disease is mandated by the State of Georgia and is recommended by the American Academy of Pediatrics (AAP). Pulse Oximetry can assist in detection of babies who have a congenital heart defect that has not been detected prenatally or on an initial newborn exam. A pulse oximetry screen is recommends at 24 hours of life or before discharge, whichever comes first.

  • In accordance with the Guidelines for Perinatal Care, 8th edition along with recommendations of the American Academy of Pediatrics Neonatal Resuscitation Program, hospitals should have designated personnel available to provide specialized care and resuscitation of the newborn available for all deliveries. Approximately 10% of all newborns require some assistance at birth and 1% require extensive assistance at birth. Outcomes can be improved if an organized plan is in place to provide this specialized care not only in L&D but throughout the entire hospital.


  • The purpose of this policy is to escalate concerns for ensuring safe, quality patient care. Team members are obligated to work toward resolution of identified real and potential problems within the system that may affect patient care. If the team member is unable to resolve such issues independently, the team member is obligated to present the issue of concern in a timely manner to successively higher levels of command until a satisfactory resolution is achieved.

  •  
    This policy applies to all employees and staff of legal entities of the health system to include AU Medical Associates (AUMA), AU Medical Center (AUMC), Roosevelt Warm Springs Rehabilitation & Specialty Hospitals (RWSH) and AU Health System (AUHS), performing duties within the scope of their employment at any site.
    To provide a procedure for the tracking and reporting of hours worked and leave taken for AUHS entity employees utilizing the Automated Time and Attendance System.

  •  
    This policy includes the guideline and procedure for the rapid assessment and treatment of acute stroke patients in the Emergency Department (ED). It outlines a safe and consistent process for the triage, stability assessment, expedited CT scan, and treatment of this subset of ED patients. It establishes a process for the safe and rapid management of acute strokes so that eligible patients may receive thrombolytic and/or endovascular therapy.

  • The purpose of this policy is to define procedures for timely critical and unexpected diagnostic imagingreporting to promote optimal patient care.

  •  
    Safe medication use practices must be followed at every step in the medication-use process (i.e., ordering, preparation, dispensing, administration, patient monitoring, documentation and related communications) to minimize the risk of medication errors and optimize patient care. The standards outlined within this policy apply to both the inpatient and ambulatory care settings and to all healthcare professionals participating in the medication-use process, including (but not limited to) physicians, dentists, podiatrists, medical assistants, optometrists, nurses, nurse practitioners and nurse midwives, pharmacists, physician assistants, respiratory therapists, physical therapists, dieticians and technicians.

  •  
    This policy exists to provide staff with guidelines to promote patient safety and evidence-based practice for the ordering, preparation, administration and monitoring of parenteral nutrition. This policy applies to all parenteral nutrition orders requested by all patient care services (i.e., adult, pediatric, neonatal) and will be used in conjunction with guidelines established and approved by the Pharmacy and Therapeutics (P&T) Committee for parenteral nutrition.

  • The Medical Director of each CLIA-certified laboratory has the responsibility, authority, and jurisdiction for selecting, implementing, monitoring, and evaluating all laboratory testing that is performed outside of the Clinical Pathology Laboratory. Point-of-Care Testing guidelines are consistent with requirements as outlined by the College of American Pathologists (CAP), Georgia Department of Community Health (GDCH), and The Joint Commission (TJC) regulatory agencies.

  • AU Medical Center (AUMC) and their Medical Staffs endorse the routine use of the following reflex and composite tests by the Clinical Pathology Laboratory. It is understood that an ordering physician can limit such testing on any submitted specimen by adding an order comment in CPOE or by marking the requisition form if necessary. Tests performed by reflex will be billed in accordance with current institutional and payer guidelines and policies. This Policy applies to those tests specifically stated below that are performed in the Clinical Pathology Laboratory or its reference laboratories.

  •  
    The use of all antiseptics, disinfectants, sterilants, cleaning agents, and skin products at AU Medical Center (AUMC) must be approved by the Infections Committee and the Value Based Purchasing.

  • Urinary catheterization to facilitate urine drainage will be used only when medically necessary. Indwelling urinary catheters should beevaluated dailyfor necessity and promptly removed when no longer necessary. The following bundle elements will be used during insertion and/or maintenance to prevent associated infections.

  • All patients with an absolute neutrophil count less than or equal to 1000 must be placed in neutropenic precautions.

  • The purpose of this policy is to ensure team members follow the proper reprocessing standards and infection prevention principles in the cleaning and high-level disinfection (HLD) of semicritical, reusable items (e.g., flexible endoscopes, transesophageal ultrasound probes, endocavitary ultrasound probes, respiratory therapy equipment that touches mucous membranes, etc.). Proper high-level disinfection reprocessing will ensure patient safety, prevent cross contamination, prevent damage to equipment, and maintain integrity of semi-critical items.

  • AU Medical Center (AUMC) prohibits live plants and flowers in critical and special care areas or in rooms of patients on Neutropenic Precautions in an effort to provide a safe environment. This policy applies to all such areas within AU Health hospitals and clinics. All HCWs are responsible for the care and safety of compromised, neutropenic, critical and special care patients.

  • To ensure proper reprocessing standards are followed in the cleaning and high-level disinfection of all flexible endoscopes. Proper endoscope reprocessing will ensure patient safety, prevent cross contamination, prevent damage to the endoscope, and maintain integrity of the endoscope.

  •  
    AU Medical Center (AUMC) implements a comprehensive Bloodborne Pathogen Exposure Control Plan to prevent needlestick and sharp injuries. As part of AUMC鈥檚 Bloodborne Pathogen ECP, the Employee Health and Wellness will review needlestick and sharp injuries and share with the Value Based Purchasing Committee to identify and recommend opportunities for improvement which includes the committee鈥檚 authority to approve selected safety devices.

  • The ability to sterilize instruments and equipment for use during operative or other invasive procedures is critical to promoting successful patient outcomes and preventing infections. This policy defines the standard for sterilization of reusable medical equipment and devices.
    At a minimum, items requiring sterilization per manufacturer鈥檚 instructions for use (IFU) for entering sterile body sites or systems are sterilized following the provisions below.

  •  
    All AU Health System (AUHS) request of technology resources, services and products must be reviewed and approved by the Vice President for Information Technology and Chief Information Officer (CIO), or their designee prior to their purchase.
    Procurement of all AUHS technology resources, services, and products is centrally managed by Information Technology in collaboration with the Purchasing Department, and following institutional policies and procedures. As such, Information Technology is responsible for the evaluation-and selection, - of technology resources, products and services. Additionally, Information Technology in conjunction with the Purchasing Department shall be responsible for the negotiation of the product and services. Purchasing shall ultimately be responsible for the procurement of these products and services as approved by Information Technology.

  •  
    The purpose of this policy is to describe the process for assessing suicide risk and providing evaluation, treatment and discharge plans for at-risk patients. A risk assessment that identifies specific patient characteristics that may increase or decrease the risk for suicide will be conducted. Any patient presenting with a new or acute primary behavioral or emotional diagnosis or complaint, or if it becomes obvious during the course of treatment there is an underlying behavioral or emotional diagnosis, will be screened for suicide ideation. An evidence-based screening tool that is appropriate to age and diagnosis will be used.

  •  
    This policy applies to all employees and staff of legal entities of the Health System to include AU Medical Associates, AU Medical Center, and AU Health System, performing duties within the scope of their department at any site. This policy is intended to support all clinical areas providing patient care, regardless of role or job duties within any clinic and hospital area. It is intended to ensure that the Health System has appropriate safeguards in place to protect patients and employees from exposure to preventable disease, by utilizing screening tools annually and during times of potential workplace exposures.

  •  
    This policy refers to the fetal risks associated with infectious agents, the source, and effects on the fetus, transmission rate to fetus, maternal screening and prevention by Employee Health and Wellness as outlined.

  •  
    The purpose of nursing orientation at AU Medical Center (AUMC) is to provide the essential components related to policies, procedures, standards, and documentation for both experienced and inexperienced nurses employed at (AUMC). The goal of nursing orientation is to support newly hired healthcare professionals and successfully integrate with the AUMC vision, mission, values, goals, and organizational structure. This policy intends to provide a clear orientation timeframe applicable to both novice and experienced nurses.

  •   
    AU Health System (AUHS) is committed to providing a platform for supplier diversity ensuring minority businesses are afforded an opportunity to participate in the AU Health System purchasing process. AU HS鈥檚 management makes a reasonable effort to ensure minority and small businesses are included in the contracting and procurement processes. In addition, AUHSs Purchasing Department stands ready to mentor minority businesses to help improve their opportunities for success throughout the community.

APPROVED IN JULY 2019

  • At AU Health System, we strive to maintain a culture marked by the highest standards of institutional and professional ethics; we expect all employees to assist in cultivating and maintaining these ethical standards. While there are situations when modest gifts are offered to convey a thoughtful 鈥渢hank you鈥 and courtesies are offered to strengthen a business relationship, in healthcare, business courtesies and contributions pose a risk for conflicts of interest or fraud and/or abuse related to anti-kickback laws and regulations. In recognition of these issues, this policy provides guidelines for acceptance or refusal of any business courtesies and contributions. Where federal health care programs are involved, it is a violation of the federal anti-kickback law to accept gifts from patient referral sources and from vendors, unless the gift is truly nominal, as defined in OIG policy statements, is clearly and completely unrelated to past or future referrals of patients or purchases, or is very unlikely to influence referrals or purchases.

  • AU Health ensures that the AU signage meets the quality standards of aesthetic appeal, uniformity, and simplicity, while being highly functional in providing necessary information.

  • This policy applies to all members of the Board of Directors of AU Health System (AUHS), AU Medical Associates (AUMA), AU Medical Center (AUMC), and Roosevelt Warm Springs Rehabilitation & Specialty Hospitals (RWSH) for use in regular travel to attend board meetings and/or board sub-committee meetings. This policy also pertains to Board member travel associated with special events such as conferences and workshops that pertain to the work of the Board.

  • AU Health ensures that policies and procedures are in place for the proper handling of vacated space occupied by AU Health. When a space is vacated, the user department will ensure that the space is properly clean, secured, and cleaned. Additionally, the user department will properly notify other departments, as appropriate.

  • This policy assures the safe and accurate administration of medications by a patient or non-hospital staff member. The administration of medications by patients and/or non-staff members is discouraged because of the difficulty in ensuring the proper use of the medication and in documenting medication administration.

    However, there are occasions when medications may be administered by a patient or a non-staff member for the purposes of education, training, maintaining patient independence and optimizing patient satisfaction. Administration of medications by a patient or a non-staff member should only be in accordance with the following procedures to guide the safe and accurate administration of medications and ensure appropriate supervision and documentation.

  • AU Health System (AUHS) has a systematic process for developing agreements and contracts for any patient care related services. A review, approval and monitoring process is in place to assure the appropriate individuals have input into the development of the contract, as well as the ongoing administration of the agreement.

  • A 鈥淟egal Health Record鈥 (LHR) is maintained on every patient registered and seen by a healthcare professional in the AU Medical Center, Children鈥檚 Hospital of Georgia or AU Medical Center Clinic. The content of specific encounter records varies based on the level of services provided; however, each record must:

    • Contain sufficient information to justify the diagnosis, treatment and outcome of the patient.
    • Provide a record of the patient鈥檚 health status including observations, measurements, history, and prognosis.
    • Provide a method for clinical communication and care planning among the individual healthcare practitioners serving the patient; therefore, the information must be available at all times via an enterprise-wide medical record system.
    • Serve to document evidence of the quality of patient care, complying with state and federal rules of evidence. Specifically, the records must be made in the normal course of business, must be completed within a reasonable timeframe following the episode of care, must be legible, must be reproducible, and must be certifiable by the Medical Record Custodian.standards and state and federal rules an.Provide a method for clinical communication and care planning among the individual healthcare.
    • Serve as the legal business record for AU Medical Center, complying with accreditation standards and state and federal rules.
  • AU Medical Center (AUMC) hospitals and clinics safely uses fans when additional measures are needed in providing for patient comfort.

  • AU Medical Center (AUMC) will comply with the Rules and Regulations for Notification of Diseases, Chapter 290-5-3, Georgia Department of Human Resources (GDHR), and the Official Code of Georgia Annotated (OCGA).

    Additionally, Infection Prevention will comply with South Carolina public health authorities per South Carolina State Law # 44-29-10, Regulation # 61-20, State Laws # 44-1-110 and 44-1-140.

  • The intent of this policy is to ensure that all patients with comparable needs receive the same standard of care, treatment and services throughout AU Medical Center. Patients requiring Phase I post anesthesia recovery observation in any of the intensive care units (ICU), will receive the same standard of care, treatment, and services as patients receiving Phase I post anesthesia recovery observation in the Post Anesthesia Care Unit (PACU).

APPROVED IN JUNE 2019

  • This policy includes the guideline and procedure for the rapid assessment and treatment of acute Stroke patients in the Emergency Department (ED). It outlines a safe and consistent process for the triage, stability assessment, expedited CT scan, and treatment of this subset of ED patients. It establishes a process for the safe and rapid management of acute strokes so that eligible patients may receive thrombolytic and/or endovascular therapy.

  • Clinical nutrition coverage is provided by a registered dietitian 7 days a week at AU Medical Center (AUMC) to assure adequate and appropriate nutrition care to all patients. This policy outlines the dietary services provided.

  • This policy is written to comply with the Center for Clinical Standards and Quality/Survey & Certification Group memorandum of November 21, 2014, S & C: 15-11-CLIA, Directions on the Off-Label/Modified Use of Waived Blood Glucose Monitoring Systems (BGMS). This memorandum also requires the hospital to define 鈥渃ritically ill鈥 for the purpose of Point-of-Care testing (POCT)

  • This policy is to define the classification of operating versus non-operating expenses as it relates to the business of AU Health System.

  • The 鈥淒isposition of Unclaimed Property Act鈥, O.C.G.A. Section 44-12-190 et. seq., protects the rights of owners of abandoned property and relieves those holding the property of the responsibility to account for the property. Under the Act, AUHS entities must remit unclaimed property and unclaimed wages to the Georgia Department of Revenue. Once these funds are remitted, the state serves as the custodian which allows the owners an opportunity to claim the property in the future.

  • This policy exists to promote compliance with federal law and policy as well as ensure patient safety. Of note, commercially available cannabidiol products approved by the Food and Drug Administration (FDA) are outside the scope of this policy. Furthermore, the healthcare system may participate in investigational treatment protocols and clinical research using cannabidiol, a pharmaceutical product regulated by the FDA as an Investigational New Drug (IND). Use of marijuana and its derivatives under an IND is outside of the scope of this policy. The Department of Pharmacy should be contacted with questions or concerns regarding FDA approval and/or IND status.

  • To prevent errors associated with drugs that have brand and/or generic names that may be confused, the following list and associated safeguards will be maintained and followed. The list will be reviewed annually and revised, if necessary.

  • This policy exists to promote patient safety and high quality patient care by delineating guidelines for the safe administration of medications. Medications are administered in compliance with federal and state laws, standards of professional practice and hospital policies by authorized and qualified personnel (including but not limited to licensed independent practitioners, licensed practical nurses, registered nurses, respiratory therapists, paramedics, pharmacists and physical therapists within their scope) who have been deemed competent to administer medications to patients as well as those individuals under the supervision of authorized and qualified personnel.

  • To improve the effectiveness of communication of caregivers at AU Medical Center and thereby improve patient safety, the following list of prohibited abbreviations and symbols will be maintained and followed. The prohibited abbreviations and symbols will not be used in any clinical documentation.

  • The AU Health System鈥檚 (AU Health) Patient Safety Plan (鈥淧lan鈥) is a description of the AU Health system-wide strategy to support AU Health鈥檚 mission, vision, and values through the patient safety process. The Plan is systematic, data driven, and reflects the complexity of the services provided by AU Health. The Plan is a component of the AU Health鈥檚 Quality Assurance Performance Improvement (QAPI) Plan, which outlines AU Health鈥檚 organizational approach to monitoring and improving quality, patient safety, and performance. 

    AU Health鈥檚 mission is to provide leadership and excellence in teaching, discovery, clinical care, and service as a student-centered comprehensive research university and academic health center with a wide range of programs from learning assistance through postdoctoral studies.

    AU Health鈥檚 vision is to be a top-tier university that is a destination of choice for education, health care, discovery, creativity, and innovation.

  • This plan applies to all service and sites of care provided at AU Health System. The Quality Assessment and Performance Improvement (QAPI) Plan establishes a system that includes ongoing assessment using internal and external knowledge and experience, to prevent error and maintain and improve health care safety and quality. AU Health System recognizes that patients and families, physicians and staff, visitors, and our community have the right to expect the best possible clinical outcomes, a safe environment, and an error/failure-free care experience. Therefore, AU Health System commits to continuously analyzing data, and designing, monitoring and sustaining performance improvement while undertaking a proactive approach to identify and mitigate healthcare risk and error. The AU Health System Patient Safety Plan, a separate document, describes the system and infrastructure that outlines the organization鈥檚 response error prevention and harm reduction.

  • Transmission-based precautions (TBP) will be initiated and discontinued as per the Centers for Disease Control and Prevention鈥檚 (CDC) guidelines in efforts to prevent disease exposure and transmission amongst patients, visitors, and healthcare workers.

  • This policy provides a framework to guide clinical practice as it relates to vascular access devices. It provides the actions to be followed to provide for appropriate and safe patient care.

  • It is the policy of AU Health System to provide a uniform policy for the administration of extra pay for exempt employees performing work outside of their regular job responsibilities within the employee鈥檚 home department.

  • AU Health System has unique needs that require certain services to be available at all times. We strive to deliver excellent, compassionate health care services to our patients and therefore our managers are responsible for establishing work schedules and designating work locations for staff to complete their assigned duties. While most positions require staff to report to official health system locations, the duties of some positions can be accomplished from alternative or remote work locations on a regular basis.

    The purpose of this policy is to define the program for working from an alternate location (also known as teleworking) and flexible work schedules (also known as flex scheduling), and the guidelines and rules under which it will operate. It is different from any informal practice of staff occasionally working from home, but rather establishes a formal flexible work arrangement at an alternate location, for one or more days a week. This policy would also apply to injured employees with the ability to work from home that meet the requirements of this policy.

    The policy is also designed to help managers and employees understand this type of work environment and their associated rights and responsibilities, provide a general framework for alternate work and flex scheduling, and is not intended to interfere with schedules driven by clinical and/or other non-clinical responsibilities, which can vary daily.

APPROVED IN MAY 2019


  • There are occasions when the care of forensic patients from the Georgia Department of Corrections requires communication with families, either to advise them of a patient鈥檚 condition or to seek permission if the patient is unable to make their own decisions. Because of the need for security, we must take precautions not to disclose the patient鈥檚 location (unless a visit by family has been authorized by the Warden at 51吃瓜黑料曝料 State Medical Prison (ASMP)) or the names and/or phone numbers of the team providing care. This policy addresses the guidelines for communication with families of incarcerated patients receiving clinical care at AU Medical Center (AUMC).

  • Organization and Department Policies, Clinical Protocols and Standing Orders, Clinical and Non-clinical Guidelines, and Scopes of Services, hereafter 鈥渄ocuments,鈥 are formally developed, approved, issued, and maintained as outlined herein. Documents are managed in a consistent manner with approved formats that are maintained in the electronic policy management system. Documents are reviewed, maintained, and made available to the organization to promote awareness, compliance, and accountability. 

    Each document is, at a minimum, reviewed on a triennial basis, or earlier as necessary to maintain operational and/or regulatory compliance.


  • AU Health System has unique needs that require certain services to be available at all times. We strive to deliver excellent, compassionate health care services to our patients and therefore our managers are responsible for establishing work schedules and designating work locations for staff to complete their assigned duties. While most positions require staff to report to official health system locations, the duties of some positions can be accomplished from alternative or remote work locations on a regular basis. 

    The purpose of this policy is to define the program for working from an alternate location (also known as teleworking) and flexible work schedules (also known as flex scheduling), and the guidelines and rules under which it will operate. It is different from any informal practice of staff occasionally working from home, but rather establishes a formal flexible work arrangement at an alternate location, for one or more days a week. This policy would also apply to injured employees with the ability to work from home that meet the requirements of this policy. 

    The policy is also designed to help managers and employees understand this type of work environment and their associated rights and responsibilities, provide a general framework for alternate work and flex scheduling, and is not intended to interfere with schedules driven by clinical and/or other non-clinical responsibilities, which can vary daily.

  • This policy is to establish the AU Health System (AUHS) Service Recovery Program process. The goal of this policy is to empower "staff present" to identify and to take action during potential instances of patient dissatisfaction or service failure. 

    It is the policy of AU Health System (to include but not limited to, AU Medical Center and all of its AU Health clinical facilities) that patients and/or the patient鈥檚 representatives receive appropriate care in a patient-and family-centered environment and all efforts are made to ensure that all experiences at AUMC are positive for every person, every encounter, every time (E3). The service recovery program demonstrates our dedication to immediately resolve patient complaints and concerns when this goal is not achieved. This policy is designed to accomplish this goal by: 1) Outlining a systematic approach to identifying patient dissatisfaction and service failures; 2) Encouraging staff present to be diligent patient advocates and foster strong relationships with our patients and/or the patient鈥檚 representatives; 3) Return aggrieved patients and/or the patient鈥檚 representatives to a state of satisfaction with our organization; and 4) Support the organizational goal to improve our services to patients and/or the patient鈥檚 representatives.

    The patient and/or patient鈥檚 representative have the right to express complaints or grievances without coercion, discrimination or reprisal.


  • All patients have the right to be free from physical or mental abuse, and corporal punishment. All patients have the right to be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. Restraint or seclusion may only be imposed to ensure the immediate physical safety of the patient, a staff member, or others and must be discontinued at the earliest possible time. 

    Restraint or seclusion will only be implemented when least restrictive methods have been employed and/or are determined ineffective for preventing patients from interfering with medical regimens (non-violent/non self-destructive) or harming themselves or others (violent/self-destructive).


  • To establish uniform procedures for the handling of deaths so that physicians, Patient Care Services, Bed Management, Anatomic Pathology, Pastoral Counseling, Risk Management and Health Information Management Services can expedite the appropriate protocol for the safe and efficient release of deceased patients from AU Medical Center.

  • The use of the AU Medical Center (AUMC) Helideck (FAA Site # 03646.05*H) must meet local, state, and federal operational guidelines. Access to the helideck will be tightly controlled in order to ensure the safety of AUMC patients, employees, students, faculty, and those authorized individuals utilizing the site. Only helicopters transporting patients to or from either the AUMC Hospital and Clinics or Children鈥檚 Hospital of Georgia (CHOG) (or arriving to pick up one of the CHOG Transport Teams) may land on the helideck. Helicopters transporting patients to other health care facilities other than the Hospital and Clinics or CHOG are not permitted to land on the helideck. A maximum of TWO (2) helicopters will be allowed on the AUMC helideck at any given time. In addition to medical transports, the helideck can be used for the purposes of training exercises for the military and/or a governmental agency. The agency will require permission and there will be a complete communication of the helideck information to said agency. The Emergency Communication Center (ECC) will be notified of any scheduled training exercise. Flight helideck exercises MUST be aborted at any time there is a real-time transport event. All incoming and outbound flights will be coordinated through the ECC. Only 鈥淎uthorized Employees鈥 will be allowed to access the helideck and assist with transferring a patient to or from the helicopter. 鈥淣on-Authorized Employees鈥 will not be granted access to the helideck for any reason during live flight operations, and during non-live events MUST be escorted by an authorized employee at all times.

APPROVED IN FEBRUARY- APRIL 2019

  • This policy promotes healthcare cost containment while maintaining positive therapeutic and safety outcomes of patients within AU Medical Center through judicious use of an automatic therapeutic interchange program. All medications or medication classes included in the automatic therapeutic interchange program will be reviewed and deemed appropriate for interchange by the Pharmacy and Therapeutics (P&T) Committee prior to implementation as well as approved by the Medical Executive Committee (MEC).

  • All reprocessible patient care equipment and medical devices will be appropriately disinfected or sterilized in between patients to prevent the transmission of potentially infectious pathogens. This policy will assist with determining the appropriate method of disinfection or sterilization based on the type of device, level of invasiveness, and manufacturer鈥檚 recommendations.

  • Selection of consultants and contractors, the competitive bidding process associated with that selection, and authorization of performance to work on AU Medical Center (AUMC) projects must be in strict adherence with AUMC Policies and the Master Lease Agreement between the Board of Regents of the University System of Georgia and AUMC. The purpose of this policy is to establish uniform criteria to ensure that construction projects are managed in a fiscally prudent, cost-effective, efficient, and coordinated manner in accordance with AUMC policies.

  • The purpose of the Fire Safety Management Plan is to define the program to protect building occupants, equipment, and other materials from fire and the products of combustion. This plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.

  • AU Medical Center (AUMC) Hazardous Materials and Waste Management Plan describes the process and mechanisms by which AUMC manages hazardous materials and waste in a manner that protects the health, safety, and environment of patients, staff, and the community. This plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.

  • The purpose of the Life Safety Management Plan is to define the program to protect building occupants from fire and related hazards to include, but are not limited to minimizing products of combustion, providing unobstructed emergency exits and appropriate fire alarm and suppression devices. The Utility Systems Management Plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.

  • The purpose of the Medical Equipment Management Plan (MEMP) is to define the program to manage medical equipment maintenance and safety for patients, visitors, and staff.

  • The purpose of the Safety and Security Management Plan is to define the Safety and Security Program. The Safety Management Program is designed to reduce the risk of injury of patients, staff and visitors. The Security Management Plan is used to reduce the risk of personal injury and property loss.

  • The purpose of this Utility Systems Management Plan is to support a safe patient care environment at AU Medical Center (AUMC) by managing risks associated with the safe operation and functional reliability of all utility systems. The plan includes the processes for maintenance and training that are designed to promote safe and effective use of utility systems while minimizing risks to patients and staff. The Utility Systems Management Plan applies to hospital functions at all designated AUMC locations identified in our Statement of Conditions.
  • Annually, AU Medical Center (AUMC) documents a risk assessment which describes the infection risks unique to 51吃瓜黑料曝料 Medical Center鈥檚 hospitals and clinics used to determine the Annual Infection Prevention and Control Plan. Monitoring the on-going status of infection risks and occurrences involves a systematic review of patient outcomes using Surveillance Indicators.

  • As a Medicare enrolled provider, and according to section 1862(b) of the Social Security Act, AUHS must determine whether Medicare is the primary or secondary payer for each inpatient admission or outpatient encounter (does not include reference laboratory encounters or Medicare Advantage beneficiaries) prior to submitting a claim to Medicare. This is accomplished by asking Medicare beneficiaries, or their spouse or legal representatives, about other insurance coverage related to
    Employer Group Health Plans, Liability insurance, No-Fault insurance, End Stage Renal Disease within 30 months of COBRA and Worker鈥檚 Compensation. A series of questions developed by CMS is commonly known as Medicare Secondary Payer Questionnaire (MSPQ). AUHS will retain a copy of the most recent responses to completed MSPQs for at least 10 years after the date of service in the form of electronic files.
  • The purpose of this policy is to establish a standardized process for patient name and demographics entry into the IDX Enterprise Scheduling and Visit Management Systems which will feed all other downstream systems.

  • This policy will define the circumstances under which a practitioner is permitted to order outpatient rehabilitation and respiratory hospital-based services at AU Medical Center.
  • AU Medical Center (AUMC) will inform patients and/or legal guardians through its Joint Notice of Privacy Practices that it may use patient demographic information and limited health information to contact patients and/or the legal guardian of patients under the age of 18 years old for fundraising purposes or to share with an institutional-related charity foundation and that all patients and/or the legal guardian have a right to opt out of receiving fundraising communications.

    Any and all fundraising efforts activities involving the use or disclosure of patient information may only be undertaken after being approved by the Office of Advancement (Advancement).

    Any fundraising material or oral communications to patients and/or legal guardians will contain language in a 鈥渃lear and conspicuous manner鈥 that allows the patient and/or legal guardian to 鈥渙pt-out鈥 from receiving further fundraising communications.

    AUMC will refrain from conditioning treatment or payment on an individual鈥檚 choice regarding fundraising communications.

APPROVED IN JANUARY 2019

  • The purpose of these guidelines is to provide recommendations for the reversal of or management of bleeding associated with anticoagulants. Of note, information provided in this document is not intended to replace clinical judgment. Recommendations regarding the management of anticoagulation in the adult perioperative surgical setting can be found in the Anticoagulation Management Guidelines for the Adult Perioperative Surgical Setting.
  • All incoming medical residents and medical students, including those who are visiting AU Medical Center (AUMC) must complete the Asepsis Program. The purpose of the policy is to assure that the incoming medical residents, medical students, whether a part of AUMC or visiting from another facility have training in the guidelines for aseptic/sterile technique utilized at AUMC.
  • AU Health is open to deliver patient care on a 24-hour, 365 day basis. To meet its mission, regular attendance and punctuality are expected of all employees. Employees of AU Health are obligated to work the days or shifts for which they are scheduled, even during times of hazardous or inclement weather conditions. AU Health strives to be fair, consistent, and maintain appropriate staffing. AU Health incorporates the no-fault concept of attendance monitoring in order to increase managerial objectivity and consistency. It eliminates the need for management staff to determine whether an absence or tardy is excused, unexcused, chargeable or non-chargeable, legitimate or illegitimate.
  • To establish a systematic process for the billing and collections of medical services provided by AU Medical Associates (AUMA) and medical services provided at AU Medical Center (AUMC). The Billing and Collections policy together with the Financial Assistance policy is intended to meet the requirements of the applicable federal, state and local laws, including without limitation, section 501(r) of the Internal Revenue Code of 1986, as amended, and the regulations thereunder. This policy applies to all employees and staff of legal entities of the health system to include AUMA and AUMC, performing duties within the scope of their employment at any site.
  • This is an AU Medical Center (AUMC) policy governing the obtaining informed consent and administration of blood and blood components.
  • AU Medical Center (AUMC) shall establish a written Exposure Control Plan (ECP) designed to eliminate or minimize occupational exposure to blood or other potentially infectious material (OPIM). The ECP and supporting documents will be reviewed and updated at least annually and as necessary. This document contains information for all levels of the AUMC organization and is applicable at all AUMC locations with a potential for occupational exposure to blood or OPIM.
  • The Medical Staff Office coordinates the credentialing process of all prospective members to the Medical and Advance practice providers for AU Medical Center Inc. Collection of all application forms and supporting documentation, verification of all required credentials, maintenance of a credentialing database system and communication, are handled by one office. This one office supports the Credentials Committee review and recommendations for appointment/reappointment and privileging in each hospital and clinics within the healthcare system. The AU Medical Center Inc. Medical Staff Office does not sub-delegate any credentialing functions to an outside source. The recommendations of the hospital Credentials Committee and Medical Executive Committee (MEC) are reported to the Board of Directors (Governing Body). Therefore, in order for there to be uniformity of credentials documentation and information and to reduce the burden of overseeing the application process, all credentialing information will be shared within AU Medical Center Inc. Credentialing information is peer review protected and all new members of peer review committees (such as Credentials Committee, Medical Executive Committee, PI Peer Review) will be oriented to the confidentiality process and will sign a confidentiality agreement. All information obtained during the initial and re-credentialing process is confidential. PHI is not used in the credentialing process but if submitted with the application, this information is destroyed, returned or blinded.
  • Each patient admitted to AU Medical Center (AUMC) will have an individualized evaluation of continuing care needs following discharge from the hospital. AUMC staff will work closely with the patient/patient鈥檚 representative and appropriate community agencies to ensure continuity of care is addressed and regulatory requirements are met. This policy provides a process that addresses the patient鈥檚 need for continuing care, treatment, and services after discharge or transfer.
  • All patients will be assessed for infectious diseases or pathogens upon presentation in all settings. Proper transmission-based precautions will be initiated based on clinical presentation and likely pathogens; then, maintained until a diagnosis is confirmed or ruled out.

  • Infection Prevention and Control policies and provisions are essential to an effective Infection Prevention and Control program; therefore, they are corporate policies and apply to AU Medical Center (AUMC) hospitals and clinics. These polices must be followed by all physicians, AUMC personnel, 51吃瓜黑料曝料 (AU) personnel, contractors, volunteers and students working in AUMC.  Authority and responsibility is defined to implement Infection Prevention and Control policies and provisions.
  • AU Health will obtain informed consent for all patients (for pediatric patients, see below III A.3) regarding any surgical or invasive procedure performed under general anesthesia, spinal anesthesia, or major regional anesthesia or an amniocentesis diagnostic procedure; or a diagnostic procedure which involves intravenous injection of a contrast material.
  • AU Medical Center (AUMC) reprocesses laryngoscope blades as semi-critical devices between each patient use and in accordance with the manufacturer鈥檚 instructions. Laryngoscope blades are packaged and stored in a manner to prevent recontamination. As manufacturer鈥檚 instructions for the handles vary from low level disinfection to sterilization, manufacturer鈥檚 instructions for reprocessing laryngoscope handles will be followed and handles will be stored and managed in a manner to prevent contamination. Devices such as laryngoscope blades and handles, may be exposed to potentially infectious material during indicated use, and can become contaminated through direct contact with the patient鈥檚 skin, mucous membranes, secretions, and blood. To reduce the risk of infection, the importance of standardizing the reprocessing and storage of laryngoscope blades and handles is emphasized. This policy will provide provisions for reprocessing, handling and storage of laryngoscope blades and handles to ensure that they are safe for use.
  • It is the policy of AU Health to minimize air contaminants exposure to employees by providing for proper monitoring of air contaminants. Contaminants monitored include, but are not limited to, waste anesthesia gases, formaldehyde, glutaraldehyde, and xylene.
  • In order to perform a Radiology/Imaging study for Inpatients and Outpatients at AU Medical Center (AUMC), an appropriate clinical indication and a signed order are required from a physician or other provider.
  • This policy outlines the procedure for referral, authorization, medical management, and recovery of organs for transplantation through donation after cardiac death (DCD). This policy highlights the rights of patients and their families related to options for organ donation and decision making regarding these options when timing of death is determined by withdrawal of mechanical support. With the reality of individuals dying every day awaiting organs for transplantation, AU Medical Center (AUMC) will make reasonable efforts to identify potential organ donors and to cooperate in the procurement of anatomical gifts.
  • The purpose of this policy to establish guidelines for communication with families of potential donors and to develop procedures to follow in coordinating the procurement of eyes, organs and tissues. Recognizing that eye, organ, and tissue donation saves lives and improves quality of life and that anatomical gifts offer consolation to the bereaved next-of-kin/guardian of a donor, AU Medical Center (AUMC) actively participates in eye, organ, and tissue donation programs. To this end, the next-of kin/guardian of medically suitable potential eye, organ, and tissue donors will be informed of the option of making anatomical gifts. Hospital management will maintain a working relationship with the AUMC鈥檚 Tissue and Donor Services, LifeLink of Georgia Organ Procurement Organization, and the Georgia Eye Bank to facilitate the implementation of next-of kin/guardian desires regarding eye, organ, and tissue donation.
  • AU Medical Center (AUMC) employees are expected to maintain a high standard of neatness and personal hygiene. Personal appearance must meet safety and cleanliness standards to ensure patient and staff protection. If an employee is uncertain about dress requirements in his/her department, the employee should consult with his/her immediate supervisor.
  • This policy establishes procedures to be followed when cylinders are required to be store on a unit or smoke compartment for emergency or transport use.
  • The NQF-Endorsed庐 Serious Reportable Events are an ongoing effort to enable healthcare quality and safety improvement through introduction of tools for assessing, measuring, and reporting organizational performance. The purpose of the NQF-endorsed list of Serious Reportable Events in Healthcare is to facilitate uniform and comparable public reporting to enable systematic learning across healthcare organizations and systems and to drive systematic national improvements in patient safety based on what is learned鈥攂oth about the events and about how to prevent their recurrence. AU Medical Center (AUMC) is committed to reducing and eliminating Serious Reportable Events. As such, this policy is intended to standardize AUMC鈥檚 response to a potential Serious Reportable Event and to facilitate the investigation, response to the patient and reporting of such events.
  • Personnel working in an operating room (OR), OR-like, Hybrid suites will wear the appropriate surgical attire relative to each traffic zone and personnel status as listed below while adhering to AORN Recommended Guidelines.
  • It is the intent of AU Medical Center (AUMC) Facilities Support Services to provide all Operative Services with proper HVAC equipment and controls to monitor temperature and humidity levels. Facilities Support Services will reference the following guidelines for temperature and humidity ranges, AIA Guidelines for Construction, The American Institute of Architects, and AORN - Association of Perioperative Registered Nurses.
  • All requests from outlying hospitals for transfer of patients to AU Medical Center (AUMC) are managed in accordance with the Emergency Medical Treatment and Labor Act (EMTALA), 42 U.S.C., Section 1395, all applicable Federal regulations and interpretive guidelines promulgated thereafter, and/or the tenets of this policy. All transfer requests are managed by the AUMC Transfer Center or AUMC Emergency Communications Center (ECC), both available at 706-721-5600. The Transfer Center and ECC are staffed 24 hours per day, seven (7) days a week. AUMC does not determine a patient's stability for transfer. The transferring physician does. Transfer Center and ECC calls include Attending Physician to Attending Physician discussions regarding referrals for care, e.g., inpatient, procedures, consults, inquiries, etc. Transfer Center and ECC calls are recorded for quality assurance and training purposes.
  • This policy provides a framework to guide clinical practice as it relates to vascular access devices. It provides the actions to be followed to provide for appropriate and safe patient care.' 
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